Gabriella Gonzalez
Massapequa,NY
Summary
Motivated Shift Leader with strong customer service and team leadership skills. Supervised operations to ensure exceptional service quality while training new staff on effective protocols. Committed to resolving customer inquiries and enhancing satisfaction through proactive problem-solving.
Overview
3
3
years of professional experience
Work History
Shift Leader
Sobol
Farmingdale, NY
12.2023 - Current
- Supervised team operations to ensure optimal service quality and efficiency.
- Trained new staff on company protocols and customer service standards.
- Managed inventory levels to maintain product availability and minimize waste.
- Resolved customer inquiries and complaints to enhance overall satisfaction.
Soccer Referee
Farmingdale, NY
09.2023 - 12.2023
- Officiated soccer matches, ensuring adherence to rules and regulations.
- Managed game flow, maintaining a fair and safe playing environment.
- Communicated effectively with players and coaches regarding decisions.
- Assessed player safety and responded to incidents during matches.
Education
High School Diploma -
Farmingdale High School
Farmingdale, NYSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Timeline
Shift Leader
Sobol
12.2023 - Current
Soccer Referee
09.2023 - 12.2023
High School Diploma -
Farmingdale High School