GABRIELLA GUERRA

• Created unique homemade pressed juices, wellness shots, smoothies, and seamoss gel recipes.

•Built the business from concept to launch, including market research, menu creation, supplier negotiation, and pricing strategy.

• Set up and hosted local events every month which lead to the

increase of sales by 80%

• Managed all financial aspects: budgeting, inventory control, cost management, and quarterly financial reporting.

• Manage 100% positive reviews with customers to ensure their

satisfaction while purchasing products.

• Posting engagements on social media accounts to sustain audience.

•Ensured compliance with health, safety, and regulatory requirements.

• Provide friendly, attentive service to an average of 80 guests per shift.
• Accurately take orders and enter them into the POS system.
• Upsell beverages, appetizers, and specials, increasing check averages.
• Handle cash, credit, and split checks with 0% discrepancies.
• Maintain a clean and organized section, following all health and safety guidelines.
• Resolve guest concerns quickly to enhance satisfaction and encourage repeat business.

• Performed a wide range of waxing services (bikini, Brazilian, facial, body waxing) with a strong focus on client comfort and safety.
• Provided personalized consultations to assess clients’ skin type, hair growth, and service needs.
• Maintained strict sanitation standards, ensuring treatment rooms, tools, and equipment were disinfected and ready for each client.
• Delivered exceptional customer service, creating a welcoming environment that encouraged client retention and repeat bookings.
• Educated clients on pre- and post-wax care to promote healthy skin.
• Managed appointment scheduling, checked clients in/out, and processed payments using POS systems.
• Upsold retail skincare products and additional services.