Gabriella Gullo
Broadview Heights,OH
Summary
Dynamic Benefits Account Specialist with proven expertise in customer service and relationship management at Group Management Services Inc. Skilled in client onboarding and adept at recommending tailored healthcare plans to meet diverse client needs.
Overview
3
3
years of professional experience
Work History
Benefits Account Specialist
Group Management Services Inc.
05.2023 - Current
- Listened to customer needs to identify and recommend healthcare plans and ancillary products.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Developed and maintained relationships with clients to ensure satisfaction with services provided.
- Oversaw the new hire enrollments, open enrollments, and life event enrollments, ensuring a smooth transition and understanding of company processes.
- Serving as a primary client contact for all benefit-related needs, questions, and concerns.
PEO Sales Representative
Group Management Services Inc.
05.2022 - 05.2023
- $320% Q4 Quota 2022 - Roughly $81,000 Revenue.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Made 300+ cold calls a week
- Prospecting and connecting with potential clients to determine if our services can fit into their business model/goals.
- Organized client meetings, presentations, payroll portal demonstrations, and proposals.
Education
BBA - Marketing Management
University of Akron
Akron, OH05-2022
Skills
- Customer service
- Benefit Enrollments
- Market research
- Sales presentations
- Healthcare plans
- Relationship management
Timeline
Benefits Account Specialist
Group Management Services Inc.
05.2023 - Current
PEO Sales Representative
Group Management Services Inc.
05.2022 - 05.2023
BBA - Marketing Management
University of Akron
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