Gabriella Gutierrez
Houston,TX
Summary
Customer Relations Time Management
Accounts Payable/Receivable Point of Sale Systems Product Distribution Shipping and Receiving
Successful Team Leadership Guest Resolutions
Food and Safety Guidelines Coachable and Eager to learn
Overview
6
6
years of professional experience
Work History
Billing/Collections Specialist
CM Healthcare Solution
11.2023 - Current
- Maintained detailed records of collection activities, ensuring compliance with industry regulations and company policies.
- Strengthened client relationships through clear communication and prompt resolution of billing concerns.
- Reduced delinquency rates by implementing effective billing and collections strategies.
- Managed a portfolio of accounts, prioritizing collection efforts based on risk assessment and account history.
- Collaborated with cross-functional teams to ensure accurate billing information and timely invoicing.
- Successfully negotiated settlements on past-due accounts while preserving positive relationships between company clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Cashier
Green Gorilla
07.2022 - 10.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Sales Associate
Home Depot
04.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Lead
Adventure Park
03.2019 - 04.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Greeted customers and listened closely to problems described to determine solutions.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Basic Studies
Coronado High School
Lubbock TX05-2018
Skills
- HIPAA Compliance
- Patient confidentiality
- Verbal Communication
- Payment Negotiations
- Insurance Verification
- Deadline-oriented
- Invoice Processing
- Healthcare regulations
- Billing Procedures
- Software Knowledge
- Dispute Resolution
- Claim Appeals
- Collections
- Customer research
- Teamwork and Collaboration
- Problem-Solving
- Updating Customer Accounts
- Reliability
Timeline
Billing/Collections Specialist
CM Healthcare Solution
11.2023 - Current
Customer Service Cashier
Green Gorilla
07.2022 - 10.2023
Sales Associate
Home Depot
04.2021 - 07.2021
Customer Service Lead
Adventure Park
03.2019 - 04.2021
No Degree - Basic Studies
Coronado High School
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