Gabriella Harcrow

Ensured efficient pre-testing for patients, facilitating seamless service delivery.

Assisted patients with vision-related concerns and inquiries to enhance satisfaction.

Verified accuracy of all tests conducted for doctors' assessments.

• Trained first-time contact wearers on insertion and removal of lenses.
• Gained proficiency in electronic health record systems, improving data accuracy and accessibility for the entire team.
• Educated patients on proper contact lens care, reducing instances of complications or infections.
• Optimized appointment flow through effective time management skills, minimizing delays during busy clinic hours.
• Enhanced patient experience by delivering exceptional customer service and addressing concerns.
• Increased accuracy in diagnostic results by maintaining clean and calibrated equipment.
• Assisted in training new staff members on office procedures, fostering a supportive work environment.
• Assisted optometrist with diagnostic tests such as refraction, contact keratometry and slit lamp examinations.
• Improved patient satisfaction by providing thorough pre-testing and efficient optical services.
• Assisted with dilating patients or using eye medications when directed by optometrist.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Stocked, tagged and displayed merchandise as required.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.

• Operated machines accurately by following detailed instructions to ensure quality output.
• Set up and adjusted equipment to optimize daily operations.
• Loaded raw materials into machines and unloaded finished products to maintain seamless workflow.
• Maintained a clean, organized workstation while adhering to safety protocols, enhancing operational efficiency.