Gabriella Hargrave
Claremont,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in food,physical, and hotel industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Bert and Rockys Ice Cream Company
Claremont, CA
06.2023 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Paralysis Recovery Assitant
The Perfect Step
Pomona, CA
06.2021 - 08.2024
- Facilitated group therapy sessions and activities.
- Encouraged clients through challenging moments while providing emotional support.
- Maintained accurate documentation of case notes, progress reports, and other required paperwork.
- Assisted in developing individualized treatment plans for clients.
- Served as a positive role model by exhibiting behavior that promotes healthy life choices.
- Facilitated recreational activities designed to enhance physical health and well-being.
- Developed and maintained therapeutic environment within recovery groups, encouraging open communication.
Front Desk Receptionist
The Scott Resort and Spa
Scottsdale, AZ
01.2022 - 04.2022
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Updated customer information in databases regularly to ensure accuracy of records.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
Education
GED -
University of La Verne
La Verne, CA05-2026
Skills
- Task Delegation
- Product and Service Knowledge
- Team Motivation
- Employee Engagement
- Customer Relationship Management (CRM)
- Marketing Knowledge
- Sales Growth
- Workload Management
Timeline
Assistant Manager
Bert and Rockys Ice Cream Company
06.2023 - Current
Front Desk Receptionist
The Scott Resort and Spa
01.2022 - 04.2022
Paralysis Recovery Assitant
The Perfect Step
06.2021 - 08.2024
GED -
University of La Verne
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