GABRIELLA HARVEY
Belle Glade,FL
Overview
31
31
years of professional experience
Work History
Collections Specialist
American Credit Bureau
02.2012 - Current
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and collection strategies.
- Recorded all information regarding financial status of customers.
- Processed payments and contracts on accounts.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Collections
National Financial
02.2002 - 02.2009
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
Front Desk Receptionist
Palm Beach County
01.1988 - 01.2001
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Education
High School Diploma -
Glades Central H.S. Adult Education
Belle Glade, FL06.1989
Timeline
Collections Specialist
American Credit Bureau
02.2012 - Current
Collections
National Financial
02.2002 - 02.2009
Front Desk Receptionist
Palm Beach County
01.1988 - 01.2001
High School Diploma -
Glades Central H.S. Adult Education