Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Gabriella Hennessey

Melbourne,FL

Summary

Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.

Overview

3
3
years of professional experience

Work History

Shift Leader

Foxtail Coffee
09.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Teacher

Victory Academy
01.2023 - 08.2023
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Front Desk Receptionist

Econolodge
01.2021 - 01.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Education

High School Diploma -

Christophoro Colombo
Barranquilla, Colombia
12.2020

Skills

  • Bilingual
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Flexible Schedule
  • Training Assistance
  • Team Supervision
  • Customer Service Management
  • Sales expertise
  • Time Management
  • Listening Skills

Accomplishments

  • Graduated with straight A's from a bilingual school during the challenging years of the Covid-19 pandemic. Demonstrated exceptional adaptability, resilience and dedication to academic excellence despite the unprecedented circumstances. Developed strong communication and language skills through bilingual education, showcasing the ability to thrive in diverse and rapidly changing environments.


  • After relocating to this country 3 years ago, I demonstrated adaptability by securing full-time employment, and independently purchased a car and established residence. Successfully navigating these transitions while preparing to commence higher education reflects strong organizational skills, adaptability, and a proactive approach to achieving goals.



Languages

Spanish
Native or Bilingual
French
Elementary
English
Native or Bilingual
Portuguese
Limited Working

Timeline

Shift Leader

Foxtail Coffee
09.2023 - Current

Teacher

Victory Academy
01.2023 - 08.2023

Front Desk Receptionist

Econolodge
01.2021 - 01.2023

High School Diploma -

Christophoro Colombo

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Gabriella Hennessey