Gabriella Hernandez
CA
Summary
I am seeking a position with a company which will utilize my extensive background. My goal is to grow personally and professionally and to further my experience while enhancing the company's productivity and reputation. I have excellent interpersonal, communication and relationship-building skills all while listening attentively, communicating persuasively and following through diligently. Very organized, goal oriented, and hardworking. I have a strong ability to work under pressure and am entrusted with confidential information and material. Maintain a high level of accuracy to meet internal and external expectations in all working environments. A very motivated and reliable employee with the ability to work independently as well as interact with all levels of co-workers.
Overview
15
15
years of professional experience
Work History
Real Estate - Quality Control Specialist
California Credit Union
12.2013 - 01.2025
- Responsible for the analysis of the real estate lending loan origination process to ensure CCU produces quality loans that adhere to state and regulatory compliance requirements and meet lending and investor guidelines
- Support Fannie Mae loan quality review efforts by ensuring all required documentation is present in the loan file and absent of significant deficiencies
- Assist in the mitigation of deficiencies when applicable
- Support the Appraisal Management process, including Mercury Network administration activities and reconciliation of the appraisal orders
- Order tax transcripts through Data Verify for post closing files
- Provides excellent service to members (external and internal) by completing assigned tasks timely, efficiently, and with minimal errors
- Performed HELOC quality control reviews on a sampling of loans and reports deficiencies to management
- Performed HELOC data integrity reviews on all loan originations
- This includes a validation of inaccuracies in the core system and observing correction of data deficiencies
- Maintains frequent interactions with the quality control vendor, lending business units, and branch personnel to aid in analysis and mitigation of loan deficiencies
- Includes QC management involvement when necessary
- Manage Daily and monthly Reports
- Communicate with outsourced companies
- Communicate with management and Real Estate team
- Data Entry
- Assisted collections department with credit report disputes
- Identified defects and recommended solutions for improving funding process.
- Improved production efficiency with detailed quality assessments and feedback to Real Estate team.
Member Service Representative II
California Credit Union
02.2010 - 12.2013
- Lead Teller
- Identify and recognize cross sale opportunities by engaging with members with new bank products and services.
- Excellent track record of meeting monthly sales goals
- Manage daily reports and file in appropriate order
- Verify endorsements
- Balance/Scan work daily
- Provide quality member service in a prompt and courteous manner to all consumer questions regarding our products and loan application
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Education
High School -
Los Altos High School
Hacienda Heights, CA01.2009
Skills
- Excellent interpersonal, communication and relationship-building skills
- Listen attentively, communicate persuasively and follow through diligently
- Organized, goal oriented, Hardworking and a quick learner
- Ability to work under pressure
- Entrusted with confidential information and material
- Maintain a high level of accuracy to meet internal and external expectations in all working environments
- Motivated and reliable employee
- Ability to work independently as well as interact with all levels of co-workers
- Technology utilization (Microsoft Office, Word, Excel, Adobe, Internet, Miser, DNA/Fiserv, Laserfiche, OnBase, LendingQB, MeridianLink and more)
- Quality control
- Process improvement
- Data analysis
- Quality audits
Timeline
Real Estate - Quality Control Specialist
California Credit Union
12.2013 - 01.2025
Member Service Representative II
California Credit Union
02.2010 - 12.2013
High School -
Los Altos High School
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