Hi, I’m
Gabriella Hernandez
Lino Lakes,MN
Summary
Friendly and energetic professional with exceptional dexterity, strong work ethic, and talent for multitasking in fast-paced environments. Skilled in delivering outstanding customer service, managing orders, processing payments, and upselling while maintaining attention to detail and food safety standards. Quickly learns new skills, works independently, and engages effectively with diverse audiences. Experienced in hospitality and promotional roles, with a passion for enhancing brand visibility, executing marketing campaigns, and creating genuine, memorable customer experiences.
Overview
6
years of professional experience
1
Certification
Work History
Advantage Solutions
Brand Ambassador
02.2025 - Current
Job overview
- Engage with costumers in a friendly and enthusiastic manner to build brand awareness, distribute product samples, and drive sales.
- Gather and report customer feedback to help improve marketing strategies.
- Provide accurate product information and answer costumer questions.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
The Ball Park Twin Cities
Bartender/Server
07.2024 - 02.2025
Job overview
- Crafted and served a diverse range of beverages, ensuring customer satisfaction and adherence to quality standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils and equipment.
Chipotle Mexican Grill
Food Service Manager
06.2022 - 07.2024
Job overview
- Delivered exceptional costumer service, ensuring positive dining experiences.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Maintained records of food inventory, supplies, and equipment.
- Supervised daily food service operations to ensure quality and compliance with health standards, food safety, and sanitation policies.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
TGI Fridays
Restaurant Server
10.2019 - 03.2020
Job overview
- Welcomed guests with personable attitude and ran food orders while displaying enthusiasm and knowledge about restaurant's menu and products.
- Addressed concerns quickly to improve customer experience.
- Managed multiple tables efficiently, balancing high-demand service during peak hours.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Starbucks
Barista
01.2019 - 10.2019
Job overview
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated the drive-through window and cash registers to process customer payments quickly and efficiently.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Education
North Hennepin Community CollegeMinneapolis, MN
Associate of Arts
05.2022
Skills
- Strong interpersonal skills
- Staff development
- Customer support
- Customer feedback assessment
- Cash management
- Inventory supply management
- Guest services management
- Adaptable personality
Certification
- ServSafe
- Personal Care Aide (PCA)
- ServSafe Alcohol
Timeline
Brand Ambassador
Advantage Solutions
02.2025 - Current
Bartender/Server
The Ball Park Twin Cities
07.2024 - 02.2025
Food Service Manager
Chipotle Mexican Grill
06.2022 - 07.2024
Restaurant Server
TGI Fridays
10.2019 - 03.2020
Barista
Starbucks
01.2019 - 10.2019
North Hennepin Community College
Associate of Arts
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