Summary
Overview
Work History
Education
Skills
Timeline
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Gabriella Heschl

Bridgeport,PA

Summary

Seasoned Customer Associate with over 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

5
5
years of professional experience

Work History

Fulfillment Expert

Target
06.2022 - Current
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.

Customer Service Associate

Walgreens
06.2021 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Solved problems with products and services by providing customers with technical support.
  • Developed and actualized customer service initiatives to decrease wait times.

Sales Associate

F.Y.E.
04.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Server

Shannondell At Valley Forge
08.2018 - 06.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Upper Merion High School
King Of Prussia, PA
06.2020

Skills

  • Exceptional Time Management Skills
  • Quality Assurance and Control
  • Customer Support
  • Organization and Categorization
  • Critical Thinking
  • Prioritization

Timeline

Fulfillment Expert

Target
06.2022 - Current

Customer Service Associate

Walgreens
06.2021 - 05.2022

Sales Associate

F.Y.E.
04.2019 - 03.2020

Server

Shannondell At Valley Forge
08.2018 - 06.2019

High School Diploma -

Upper Merion High School

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Gabriella Heschl