Gabriella Imperato

· Created and balanced budgets, established a billing strategy, and executed an efficient accounting system.

· Designed and launched a website with an online booking system, increasing engagement by 213% and sales by 162%.

· Curated a retail product line, tailored to a specific demographic, which resulted in a 25% increase in revenue.

· Developed a comprehensive social media marketing strategy, showcasing a diverse portfolio of services and successful outcomes.

· Effectively coordinated appointments of over 200 clients, which included resolving booking conflicts and cancellations with effective solutions.

· Achieved over $100,000 in revenue within the first year of business.

· Serviced multiple clients at once by exhibiting excellent time management skills while providing a luxury experience.

· Recommended salon products to clients, increasing revenue by 4% and client satisfaction survey scores by 16%.

· Guided clients through consultations, suggesting multiple types of salon services, resulting in 97% client satisfaction scores.

· Regularly participated in conferences and seminars throughout the year to enhance both technical and business acumen.

· Spearheaded a social media campaign that aimed at highlighting trends and expanding our reach, resulting in a 17% growth in customer base.

• Designed and administered revised seating strategies, reducing customer wait time during rush hour.
• Resolved customer conflicts using clear communication skills.
• Answered phones to schedule, confirm, and cancel reservations, provide information about operating hours.
• Assisted waitstaff during peak hours by bussing tables, delivering food, and taking orders, increasing efficiency.