Gabriella Ippolito
Middletown ,NY
Summary
Hardworking and outgoing seeking to further their experience in a public setting. Would like to interact with people more. Fast learner who has the ability to multitask in a fast paced environment. Great communicational skills and enjoy helping others while radiating positive energy that is welcoming.
Overview
19
19
years of professional experience
Work History
Amazon Driver
Park Logistics
New Windsor, NY
12.2023 - 07.2024
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Wine Tasting Attendant / Host
City Winery
Montgomery, NY
06.2023 - Current
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Private Nanny
The Stelzer Family
Scarsdale, NY
07.2016 - 06.2023
- Cared for 2 children ages birth to age 8
- Followed parents’ schedule for feeding, naps and playtime
- Transported children to their various obligations and activities e.g. School, play dates, doctors appointments, etc.
- Prepared meals, and did shopping for the family
- Preformed light house work
- Prepared children for bed e.g baths and bedtime routine
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Coordinated playdates and outings to meet children's physical and social needs.
Assistant Teacher
On My Way Childcare
Middletown, NY
01.2011 - 06.2016
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Oversaw classroom operations during teacher and parent meetings.
Data Enry, Bridal Shower Greeter, Customer Service
Perfect Wedding Guide
Connecticut
01.2006 - 06.2010
- Scanned documents and saved in database to keep records of essential organizational information.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Communicated with supervisor to brainstorm ideas and discuss upcoming projects.
- Maintained customer account information database by canceling and updating customer accounts.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Organized, sorted, and checked input data against original documents.
Education
Early Childhood Education -
SUNY Orange
Middletown, NYHigh School Diploma -
Goshen High School
Goshen, NY06.2009
Skills
- Patient
- Works well with others
- Strong Communication and Interpersonal Skills
- Teamwork Skills
- Multitasking Abilities
- Positive Customer Engagement
Timeline
Amazon Driver
Park Logistics
12.2023 - 07.2024
Wine Tasting Attendant / Host
City Winery
06.2023 - Current
Private Nanny
The Stelzer Family
07.2016 - 06.2023
Assistant Teacher
On My Way Childcare
01.2011 - 06.2016
Data Enry, Bridal Shower Greeter, Customer Service
Perfect Wedding Guide
01.2006 - 06.2010
Early Childhood Education -
SUNY Orange
High School Diploma -
Goshen High School