Gabriella J. Hernandez
Hereford
Summary
Hardworking and dedicated employee with customer service, multitasking, and time management abilities. Committed to improving customer satisfaction and driving positive outcomes by providing superior administrative and receptionist services. Driven by a passion for continuous learning, and successfully navigating change to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Traditional Site Coordinator
Communities in Schools
09.2024 - 12.2024
- Tracks progress and outcomes for each client and the program.
- Ensures complete and accurate data entry and documentation throughout the year.
- Coordinates appropriate services and activities, overseeing the daily operations, supervision, and management for programs.
Internship
Allstate
05.2023 - 08.2023
- Entered data into system and updated customer contacts with information to keep records current.
- Helped customers in person and over the phone.
- Maintained electronic filing systems and categorized documents.
Customer Service
Hernandez and Sons Trucking
05.2022 - 08.2022
- Maintained customer relations by addressing problems head-on and implementing successful corrective actions.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos, and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
BBA - Management
TEXAS TECH UNIVERSITY
Lubbock, TX05.2023
HIGHSCHOOL DIPLOMA -
HEREFORD HIGHSCHOOL
Hereford, TX05.2020
Skills
- Communicated clearly to resolve conflicts effectively
- Actively listening to concerns and finding appropriate solutions
- Accomplished multiple tasks efficiently in order to complete all tasks within established timeframes
- Developed critical thinking skills to identify issues, analyze information, and provide solutions to problems
- Developed strong computer skills through my use of Microsoft Office, Google Drive, and Adobe Photoshop (Illustrator certified)
- Experienced in data accuracy, organization, and efficient information processing
- Adaptable and proficient in learning new concepts quickly and efficiently
Timeline
Traditional Site Coordinator
Communities in Schools
09.2024 - 12.2024
Internship
Allstate
05.2023 - 08.2023
Customer Service
Hernandez and Sons Trucking
05.2022 - 08.2022
BBA - Management
TEXAS TECH UNIVERSITY
HIGHSCHOOL DIPLOMA -
HEREFORD HIGHSCHOOL
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