Gabriella Johnson
Coordinator
San Antonio,TX
Summary
Well-versed in managing communication and maintaining accurate records. Detail oriented professional offering solid communication, presentation, organization, and problem-solving skills.
Overview
15
15
years of professional experience
Work History
DF Aftercare Coordinator
Texas Organ Sharing Alliance
02.2023 - Current
- Case correspondence: generate post-case correspondence to donor families
- Case Communication: Provide immediate follow-up as needed to families of organ donors to address requests, questions or comments
- Coordinate efforts of DFS with Community relations
- Ensure mailings and materials are generated, proofed and mailed
- Facilitates special events/projects
- Carries out Administrative responsibilities
- Facilitates public and professional education.
Processing Coordinator
Angel Oak Home Loans
04.2019 - 07.2022
- Improved processing for required tasked within the designated timeframes
- Performed an initial pre-underwriting review of the loan file
- Followed up on all outstanding orders to third parties to meet deadline
- Managed pipeline to ensure system data is correct, turn-times met and all compliance requirements fulfilled
- Streamlined communication to designated team members
Lead Specialist/PA3
Legacy Mutual Mortgage
03.2018 - 04.2019
- Improved team focus on converting leads to clients
- Implemented credit and application reviews
- Interview applicants to evaluate their eligibility for loans
- Generate communication to designated team members regarding applicable tasks
- Main point of contact for clients and originators regarding loan file status
- Managed pipeline
Sr. Branch Office Administrator
Edward Jones Investments
05.2009 - 12.2017
- Implemented daily branch office operations
- Managed client accounts
- Strategized on branch efficiency while delivering excellent customer service
- Lead administrator training peers
- Implemented business development and event planning
- Managed multi-line phone system
Education
AAS Business Management -
College of DuPage
Glen Ellyn, ILSkills
- Event Planning
- Organizational abilities
- Critical Thinking
- Empathy Development
- Documentation and Recordkeeping
Professional Highlights
- Increased client retention by being a 3 time Client Service and BOA MPC award recipient for customer care and outstanding client satisfaction
- Directly assisted team in exceeding client retention goal and increasing referrals
Timeline
DF Aftercare Coordinator
Texas Organ Sharing Alliance
02.2023 - Current
Processing Coordinator
Angel Oak Home Loans
04.2019 - 07.2022
Lead Specialist/PA3
Legacy Mutual Mortgage
03.2018 - 04.2019
Sr. Branch Office Administrator
Edward Jones Investments
05.2009 - 12.2017
AAS Business Management -
College of DuPage
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