Summary
Overview
Work History
Skills
Certification
Timeline
Generic

GABRIELLA KASTEL

St. Charles,MO

Summary

Enthusiastic and professional. Detail oriented, quick-paced and a true team player. Looking to pursue a new role where work and dedication will be highly valued. Over fifteen years in a fast pace environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Charlie Gittos
10.2018 - Current
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods according to preferences and food allergies.
  • Cultivated warm relationships with regular customers.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Private Dining Manager/ Office Manager

Bonefish Grill
10.2014 - 11.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Managed budgeting and invoicing for both large and small-scale events
  • Managed and completed paperwork and overall office administration operations
  • Designed overall floor plans and coordinated modifications for events and special reservations.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Created innovative strategies to drive customer engagement.
  • Spearheaded successful private event planning efforts by working closely with clients to create customized menus and memorable experiences.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Implemented targeted marketing strategies, driving increased inquiries and bookings for private dining events.

Skills

  • Exceptional interpersonal communication
  • Excellent time management skills
  • Effective problem solver
  • Microsoft Office proficiency
  • Exceptional telephone etiquette
  • Client relations strength
  • Motivated team player
  • Corporate event management

Certification

Hospitality and Tourism Management

  • Florida Atlantic University 2020

Timeline

Server

Charlie Gittos
10.2018 - Current

Private Dining Manager/ Office Manager

Bonefish Grill
10.2014 - 11.2021

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