Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Kopoian

Dade City,FL

Summary

Clinical services leader with proven ability to drive high-quality client care, effective staff support, and optimize operational efficiency. Strong focus on team collaboration, ensuring seamless integration of clinical practices and staff development. Skilled in strategic planning, regulatory compliance, and adaptable to shifting priorities and demands. Recognized for leadership in fostering a results-driven environment and enhancing service delivery.

Overview

10
10
years of professional experience

Work History

Director of Clinical Services

Full Spectrum Applied Behavior Analysis
10.2023 - Current
  • Championed best practice sharing among departments, resulting in more consistent execution of client care processes and improved outcomes.
  • Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
  • Evaluated program performance regularly, identifying areas for improvement and implementing necessary changes in a timely manner.
  • Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
  • Developed, implemented, revised, and evaluated policies and procedures.
  • Oversaw recruitment efforts to attract top talent in the field, contributing to a highly skilled workforce capable of delivering excellent client care services.
  • Implemented new policies and educated staff on changes.
  • Ensured client safety by developing robust risk management strategies (Crisis Management) and proactively addressing potential issues before they escalated.
  • Interacted effectively with staff, clients, and stakeholders by using active listening and interpersonal skills.
  • Coordinated and led meetings with department heads to discuss strategies for achieving target outcomes, optimizing resource utilization, and addressing any challenges encountered.
  • Promoted and terminated staff members.

Clinical Services Manager

Full Spectrum Behavior Analysis
10.2022 - 10.2023
  • Implemented new technologies within the clinical team to enhance service delivery, improve record-keeping accuracy, and increase staff productivity.
  • Mentored junior team members by providing guidance on best practices in their roles while fostering professional growth opportunities within the organization.
  • Enhanced staff efficiency and effectiveness through the development of comprehensive training programs and ongoing education opportunities.
  • Reviewed Individualized care plans, assisting staff in obtaining insurance approvals.
  • Served as a liaison between administrative leadership and clinical staff members to relay important information regarding policy changes or organizational updates effectively.
  • Communicated effectively with staff members, stakeholders, and clients, employing active listening and interpersonal skills.
  • Recruited, hired, and trained all staff, providing direct support and promoted ongoing staff development.

Board Certified Assistant Behavior Analyst

Full Spectrum Behavior Analysis
01.2022 - 10.2022
  • Served as the lead analyst on cases with the oversight of the BCBA.
  • Provided effective and efficient supervision to the RBTs.
  • Provided effective caregiver training to caregivers, teachers, and other stakeholders.
  • Collaborated with other healthcare professionals on the client's interdisciplinary team.
  • Attended IEP meetings on behalf of the client.
  • Demonstrated unwavering commitment to maintaining patient confidentiality and adhering to all applicable privacy laws and regulations.
  • Maintained detailed records of patient progress, noting any changes in health or behavior.
  • Scheduled RBTs with clients, focusing on optimizing staff hours as well as client utilization of their current authorization.
  • Completed individualized behavior support plans with a high success rate of full approval from various insurance funders.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
  • Supported client using principles of applied behavior analysis.
  • Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
  • Promoted generalization of learned behaviors across various settings, ensuring clients' success.
  • Improved client's daily living skills with personalized training sessions, enhancing their independence and quality of life.
  • Engaged in continuous professional development and CEUs to stay abreast of the latest ABA techniques, ensuring the highest standard of care.

Registered Behavior Technician

Full Spectrum Behavior Analysis
05.2020 - 01.2022
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Enhanced client's communication skills through the use of visual aids, social stories, and role-playing activities.
  • Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal session notes summaries.
  • Kept accurate records by documenting progress and adhering to the prescribed behavior plan.
  • Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
  • Supported the client using principles of applied behavior analysis.
  • Worked as part of a collaborative team to address the changing needs of children and families.

Office Manager's Assistant

Tinari Chiropractic
01.2015 - 05.2020
  • Assisted in the implementation of new software systems throughout the office, resulting in streamlined processes.
  • Provided administrative support during audits, compiling relevant documents for review by external parties.
  • Improved customer satisfaction by managing incoming calls, scheduling their next appointment, resolving issues promptly, and providing professional assistance.
  • Supported Office Manager in daily tasks, ensuring smooth workflow and timely completion of projects.
  • Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on a daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Transcribed patient notes during their appointment, ensuring they met billing requirements.
  • Conducted insurance benefits checks and collected copayments.

Education

Master of Arts - Applied Behavior Analysis

Florida Institute of Technology
Melbourne, FL
05-2023

Bachelor of Arts - Psychology

University of South Florida
Tampa, FL
05-2020

Skills

  • Clinical leadership
  • Crisis Management Trainer (Safety Care)
  • Clinical supervision
  • Direct patient care
  • Microsoft Office
  • Developing training programs
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Effective communication
  • Adaptability and flexibility
  • Decision-making

Timeline

Director of Clinical Services

Full Spectrum Applied Behavior Analysis
10.2023 - Current

Clinical Services Manager

Full Spectrum Behavior Analysis
10.2022 - 10.2023

Board Certified Assistant Behavior Analyst

Full Spectrum Behavior Analysis
01.2022 - 10.2022

Registered Behavior Technician

Full Spectrum Behavior Analysis
05.2020 - 01.2022

Office Manager's Assistant

Tinari Chiropractic
01.2015 - 05.2020

Master of Arts - Applied Behavior Analysis

Florida Institute of Technology

Bachelor of Arts - Psychology

University of South Florida

Similar Profiles

CREATE PROFILE