Gabriella Kouyoumdjian
Arcadia,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining transactions, evidenced by my tenure at Citibank. Expert in customer service and problem-solving, I excel in high-pressure environments, ensuring seamless financial operations. My ability to build strong relationships and my adeptness at multitasking have consistently driven positive outcomes. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
Work History
Sales Associate
Macys Department Store
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Seasonal Sales Associate
Chicos FAS
10.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Zara USA
06.2018 - 07.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Bank Teller
Citibank
06.2018 - 07.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Bank Teller
Wells Fargo
06.2016 - 12.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Reconciled cash drawer and resolved discrepancies.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
- Educated customers on use of banking website and mobile apps.
Education
Bachelor of Science - Sociology
California State University Chico
Chico, CA06.2025
Bachelor of Science - Sociology
California State University Los Angeles
Los Angeles 06.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Exceptional customer service
Timeline
Sales Associate
Macys Department Store
11.2023 - Current
Seasonal Sales Associate
Chicos FAS
10.2022 - 02.2023
Sales Associate
Zara USA
06.2018 - 07.2019
Bank Teller
Citibank
06.2018 - 07.2019
Bank Teller
Wells Fargo
06.2016 - 12.2018
Bachelor of Science - Sociology
California State University Chico
Bachelor of Science - Sociology
California State University Los Angeles
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