Gabriella LaPenta
Summary
Dynamic and customer-focused professional with a proven track record at M.J's Restaurant, excelling in high-pressure environments through exceptional multitasking and guest service skills. Expert in seating arrangement planning and maintaining cleanliness, significantly enhancing guest satisfaction. Demonstrated ability to improve operational efficiency and customer experience, leveraging strong coordination and active learning abilities.
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
M.J's Restaurant
03.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Delivered pick-up and curbside orders to guests.
Arcade Attendant
Casino Pier & Breakwater Beach
03.2021 - 09.2023
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
- Educated customers on how to operate games properly, reducing instances of machine malfunctions due to user error.
- Ensured smooth daily operations by opening and closing the arcade according to established procedures, maintaining consistent hours of operation for guests.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
Associate of Arts - Graphic And Digital Design
Ocean County College
Toms River, NJ05-2026
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Scheduling
- Coordinating tasks
- Supply restocking
- Reading comprehension
- Seating arrangement planning
Accomplishments
- Resolved product issue through consumer testing.
Languages
American Sign Language
Timeline
Restaurant Hostess
M.J's Restaurant
03.2024 - Current
Arcade Attendant
Casino Pier & Breakwater Beach
03.2021 - 09.2023
Associate of Arts - Graphic And Digital Design
Ocean County College
Similar Profiles
Helen De MeioHelen De Meio
Waiter at Avalon Restaurant and Bowery RestaurantWaiter at Avalon Restaurant and Bowery Restaurant
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT
Francisco CuevasFrancisco Cuevas
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
Lilyanna LieblLilyanna Liebl
Restaurant Hostess/Restaurant Busser at The Old Spaghetti FactoryRestaurant Hostess/Restaurant Busser at The Old Spaghetti Factory
Nahomy GrandaNahomy Granda
Restaurant Hostess/Restaurant Server at Blue Moon Mexican CafeRestaurant Hostess/Restaurant Server at Blue Moon Mexican Cafe