Gabriella Lima
Charlotte,NC
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Prohibition, leveraging exceptional customer service and a strong work ethic. My expertise in policy development and team leadership ensures compliance and professional growth, embodying a results-driven approach with a focus on achievements.
Overview
11
11
years of professional experience
Work History
Bartender
Bradshaw Social House
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Vip Server
Prohibition
10.2020 - 10.2024
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
Bartender
Prohibition
10.2020 - 10.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Hostess
Tyber Creek Pub
05.2020 - 10.2020
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Marketing Manager
Jeep
03.2017 - 10.2019
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Unit Manager
Government
01.2014 - 12.2016
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
Education
Master In Business - Business
Fundação Getulio Vargas
Brazil06.2019
Bachelor - Law
Faculdade De Direito De Ipatinga
Brazil07.2015
Skills
- Exceptional customer service
- Strong Work Ethic
- Venue Promotion
- Professional Appearance
- VIP Clientele Handling
- Sales strategy
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Bradshaw Social House
11.2024 - Current
Vip Server
Prohibition
10.2020 - 10.2024
Bartender
Prohibition
10.2020 - 10.2024
Hostess
Tyber Creek Pub
05.2020 - 10.2020
Marketing Manager
Jeep
03.2017 - 10.2019
Unit Manager
Government
01.2014 - 12.2016
Master In Business - Business
Fundação Getulio Vargas
Bachelor - Law
Faculdade De Direito De Ipatinga
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