Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriella Lochli

Wanaque,NJ

Summary

Dynamic hospitality professional with extensive experience in Restaurant Hospitality and recognized for enhancing guest satisfaction through exceptional service and upselling techniques. Proficient in cash transactions and maintaining cleanliness standards, I excel in high-pressure environments, fostering loyalty and repeat business through personalized interactions and effective communication.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hospitality Server

D'Boathaus Restaurant
02.2024 - Current
  • Resolved customer complaints efficiently, ensuring a positive resolution and maintaining guest satisfaction.
  • Maximized efficiency in serving large groups by coordinating with team members on proper order-taking techniques and dividing tasks accordingly.
  • Increased sales significantly by upselling higher-end products to customers.
  • Mentored new waitstaff members, providing thorough training on restaurant procedures, menu offerings, and best practices in customer service.
  • Consistently received positive feedback from guests and management alike for exceptional service delivery and dedication to maintaining high standards in hospitality.
  • Assisted in menu development, optimizing dish presentation and incorporating seasonal ingredients for fresh offerings.
  • Adhered to company policies and local regulations regarding the responsible service of alcohol, ensuring a safe and enjoyable experience for all guests.
  • Increased repeat business by building rapport with regular patrons through personalized service.
  • Managed high-volume seating arrangements, maintaining an organized flow of guests during peak hours.
  • Facilitated seamless payment transactions, accurately processing cash and credit card payments while upholding company policies on gratuities and discounts.
  • Maintained cleanliness throughout the dining area, adhering to strict sanitation standards for a safe dining environment.
  • Streamlined dining experiences with efficient table settings and timely food delivery.
  • Upheld a welcoming atmosphere by greeting guests upon arrival and promptly addressing any special requests or accommodations needed throughout their visit.
  • Collaborated with kitchen staff to ensure prompt service and accurate order fulfillment.
  • Supported restaurant revenue goals by upselling appetizers, desserts, beverages, or promotional items when appropriate opportunities arose during guest interactions.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Processed customer payments to accurately record transactions.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Protected guests by following proper food handling procedures.
  • Served meals to customers according to established guidelines.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Maintained clean and safe work environment.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Assisted customers in selecting menu items, answering questions and providing general information.

Food Runner and Expeditor

Darden Restaurants - Yard House
06.2022 - 07.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.

Host, Server, Food Runner and Bar Back

The Black Rock Tavern
11.2021 - 06.2022
  • Handled high-pressure situations effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.


Pizza Server and Cashier

Luigi's Pizzaria
12.2019 - 03.2022
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Developed rapport with regular customers, fostering loyalty through personalized service and attention to detail.
  • Maintained accurate knowledge of the menu, allowing for efficient communication with customers about ingredients and dietary restrictions.
  • Supported team members by assisting with food preparation tasks during peak hours, streamlining the overall workflow.
  • Contributed to increased sales by upselling additional menu items and promoting special offers.
  • Assisted in training new hires by demonstrating proper serving techniques, sharing best practices, and providing helpful feedback during their onboarding process.
  • Collaborated with kitchen staff to ensure timely delivery of pizza orders, resulting in high levels of customer satisfaction.

Education

Certificate Carpentry - Carpentry

Eastwick Hohokus School of Trade
Montville, NJ
06-2022

Skills

  • Maintaining cleanliness standards
  • Food safety knowledge
  • Proficient in cash transactions
  • Commitment to order integrity
  • Allergy awareness
  • Multi-tasking skills
  • Guest service

Certification

  • Esthetics Certificate
  • Carpentry Certificate


Timeline

Hospitality Server

D'Boathaus Restaurant
02.2024 - Current

Food Runner and Expeditor

Darden Restaurants - Yard House
06.2022 - 07.2024

Host, Server, Food Runner and Bar Back

The Black Rock Tavern
11.2021 - 06.2022

Pizza Server and Cashier

Luigi's Pizzaria
12.2019 - 03.2022

Certificate Carpentry - Carpentry

Eastwick Hohokus School of Trade

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