Summary
Overview
Work History
Education
Skills
Timeline
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Gabriella Lourenco

Wellington,USA

Summary

Resourceful and driven college student with a strong foundation in customer service and communication. Adept at multitasking, managing competing priorities, and fostering positive relationships with clients. Known for staying organized and maintaining a professional, friendly demeanor in fast-paced environments. Enthusiastic about contributing to a team and delivering exceptional service while continuing to learn and grow in new settings.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Walgreens
Wellington, USA
07.2024 - Current
  • Provide exceptional customer service by addressing inquiries, troubleshooting issues, and handling customer phone calls with professionalism and care.
  • Manage prescription refills and assist with medication-related queries, ensuring accuracy and timeliness.
  • Perform cashier duties, processing transactions efficiently and accurately.
  • Maintain an organized and welcoming environment, ensuring store areas are clean and well-presented.
  • Stay updated on products, services, and policies through continuous training to deliver informed and relevant assistance.

Sales Associate / Cashier

Abercrombie & Fitch
Wellington, USA
06.2024 - Current
  • Process transactions and manage cash flow with accuracy, creating a seamless checkout experience for customers
  • Greet and engage customers, offering product recommendations and helping them find exactly what they’re looking for
  • Maintain store presentation by organizing shelves, restocking items, and ensuring displays are visually appealing
  • Resolve customer concerns efficiently, ensuring that every visitor leaves satisfied and with a positive impression

Busser / Server

Osteria
Greensboro, USA
08.2023 - 12.2023
  • Delivered exceptional service by greeting guests, seating them promptly, and managing reservations with efficiency
  • Answered phone calls, handled reservations, and ensured the booking system was properly managed
  • Assisted guests with food delivery and cleared tables promptly to maintain a clean and welcoming dining area
  • Responded to customer inquiries and special requests, creating a personalized and memorable experience
  • Worked collaboratively with the team to ensure smooth operations and a pleasant atmosphere throughout the restaurant

General Helper

99 Ranch Market
Plano, USA
04.2023 - 06.2023
  • Assisted customers with bagging groceries and explaining promotional offers, contributing to an efficient shopping experience
  • Kept the store neat and organized by sweeping floors, wiping down surfaces, and ensuring product displays were tidy
  • Worked closely with management and team members to ensure the store ran smoothly and effectively

Education

Bachelor’s Degree - Apparel Design

University of North Carolina At Greensboro
August 2023 - Present
08-2023

Skills

  • Excellent Customer Service Skills
  • Strong Communication & Phone Etiquette
  • Cash Handling & POS System Experience
  • Ability to Multitask & Manage Time Effectively
  • Problem-Solving & Critical Thinking Abilities
  • High Attention to Detail
  • Organizational Skills & Commitment to Cleanliness
  • Friendly, Professional, and Approachable Attitude

Timeline

Customer Service Representative

Walgreens
07.2024 - Current

Sales Associate / Cashier

Abercrombie & Fitch
06.2024 - Current

Busser / Server

Osteria
08.2023 - 12.2023

General Helper

99 Ranch Market
04.2023 - 06.2023

Bachelor’s Degree - Apparel Design

University of North Carolina At Greensboro

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Gabriella Lourenco