Summary
Quote
Skills
Work History
Education
Work Availability
Work Preference
GeneralManager
Gabriella Lugo

Gabriella Lugo

Lead Server
Youngtown,AZ

Summary

The biggest and best part of my job is making sure that customers have an over-all great experience.

Quote

“Good service can save a bad meal, but there is no level of food that can save bad service.”
Alton Brown

Skills

  • Dealing with 'difficult' guests is one of my specialties
  • I am a natural leader who believes that leading by example and positive reinforcement benefit the team as a whole and make everyone's experience better
  • Counting money
  • Loyalty promotion
  • Hostess support
  • Table resetting
  • Daily specials memorization
  • Team member support
  • Food safety practices
  • POS operation

Work History

Bud Tender

Allgreens
05.2022 - 04.2025
  • Weighed, prepared and packaged different types of products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Restocked supplies and arranged displays.
  • Checked guests' photo identification for validity and age requirements.
  • Managed high volume of cash with 97% accuracy rate.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Server/Trainer • Cashier/Expo

Matt's Big Breakfast
11.2016 - 04.2022
  • The biggest and best part of my job is making sure that customers have an over-all great experience.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Monitored new server performance and offered continuous support throughout training period.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.

Server/Trainer • Cashier/Expo

5th Avenue Cafe
07.2007 - 12.2014
  • Expedited food to ensure quality.
  • Scheduling and training of new team members.

Education

High School - Communication

Apollo High School
Glendale, AZ

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceCompany Culture

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