Gabriella Marcello
Aurora,IL
Summary
Skilled in customer relations and cash handling, I excel in fast-paced environments, ensuring high levels of guest satisfaction and team collaboration. Achieved significant improvements in client engagement and operational organization. Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Receptionist
Solaia Luxury Salon & Spa
11.2024 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Hostess/Server
Longhorn Steakhouse
07.2021 - 11.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Teachers Aide
Wheatlands Elementary
09.2022 - 05.2023
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
Education
Undergraduate - Marketing
Waubonsee Community College
Sugar Grove, IL01-2024
Undergraduate - Marketing
Illinois State University
Normal, IL12-2023
High School Diploma -
Oswego East High School
Oswego, IL05-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Scheduling appointments
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Customer service
- Effective time management
- Team player mentality
Timeline
Receptionist
Solaia Luxury Salon & Spa
11.2024 - 01.2025
Teachers Aide
Wheatlands Elementary
09.2022 - 05.2023
Hostess/Server
Longhorn Steakhouse
07.2021 - 11.2024
Undergraduate - Marketing
Waubonsee Community College
Undergraduate - Marketing
Illinois State University
High School Diploma -
Oswego East High School
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