GABRIELLA MARISCAL
Eloy
Summary
Hard working individual with 2+ years experience in retail aiming to leverage my skills and to become an asset with a good company.
Overview
10
10
years of professional experience
Work History
Contact Center Loan Support Specialist
First Interstate Bank
12.2024 - Current
- Excellent at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted with payments for Mortgage and Consumer loans.
- Provide assistance for Mortgage and Consumer loans by both written and verbal communication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Client Support Specialist III
First Interstate Bank
11.2022 - 12.2024
- Developed expertise in client services procedures, including logging tickets and responding to inquiries in a timely manner
- Provided technical assistance to clients, troubleshooting hardware and software issues
- Used live chat program to promptly respond to queries and requests
- Maintained up-to-date knowledge of current industry practices related to client support services
- Demonstrated excellent communication skills with customers and colleagues through both verbal and written methods
Financial Services Representative
First Interstate Bank
07.2022 - 11.2022
- Maintained up-to-date knowledge of current financial trends and regulations
- Provided guidance to clients on banking regulations, policies, and procedures
- Utilized strong problem-solving skills to resolve client inquiries efficiently and effectively
- Developed and implemented strategies to increase loan applications, as well as client satisfaction
Teller II
First Interstate Bank
12.2019 - 07.2022
- Coordinated daily cash reconciliation in a high-volume location.
- Promoted products or services to each customer to consistently meet sales targets.
- Followed all procedures involving financial and customer information to avoid possible data breaches and misuse.
- Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions.
- Maintained a cash drawer taking full responsibility for cash on hand ensuring drawer balanced at the end of shift
Shift Manager Key Holder
McDonald's
05.2015 - 12.2019
- Led a directed team members on effective methods, operations and procedures
- Developed training modules and documentation to train staff
- Reviewed monthly financial results with partners to identify opportunities to improve profitability
- Performed interviews/new hire paperwork
Education
High School - undefined
Graduation Solutions LLC
Mesa, AZ01.2019
Skills
- Written and verbal communication
- Proficient computer skills with the ability to learn new software
- Attention to detail
- Problem solving
- Adaptability
Timeline
Contact Center Loan Support Specialist
First Interstate Bank
12.2024 - Current
Client Support Specialist III
First Interstate Bank
11.2022 - 12.2024
Financial Services Representative
First Interstate Bank
07.2022 - 11.2022
Teller II
First Interstate Bank
12.2019 - 07.2022
Shift Manager Key Holder
McDonald's
05.2015 - 12.2019
High School - undefined
Graduation Solutions LLC