Adobe Software
Gabriella Martin
Henrico,VA
Summary
Developed strong organizational and analytical skills in fast-paced professional environment. Skilled in managing documentation processes and proficient in using document management software and databases. Seeking to transition into new field, leveraging these transferrable skills to contribute effectively in different capacity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Documentation Specialist
Home Care Delivered
02.2024 - Current
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Identified audit parameters to comply with quality standards.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
- Collaborated with subject matter experts to ensure accuracy and completeness of technical documentation, resulting in fewer revisions needed postpublication.
- Increased team productivity by establishing streamlined processes for document review, approval, and publication.
- Reduced revision timeframes by proactively addressing potential issues during document development stages through attention to detail and strong communication skills.
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
- Created and maintained user accounts and properly routed documents for approval and training.
Account Manager
BotanaWay
03.2023 - 02.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Improved overall team productivity by implementing best practices in organization and time management.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Barsita
Starbucks
10.2022 - 03.2023
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Retail Sales Associate Cashier
BoxLunch
10.2019 - 04.2020
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
Education
Bachelor of Arts - Digital Communications And Media
University of South Florida
Tampa, FL12-2022
Associate of Arts -
Hillsborough Community College
Tampa, FL03-2020
Skills
- Editing and proofreading
- API documentation
- Adobe creative suite
- Multimedia production
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Certification
- Certified Hootsuite, Social Media Marketing.
Software
Clearscope
Canva
Wordpress
Audacity
Timeline
Documentation Specialist
Home Care Delivered
02.2024 - Current
Account Manager
BotanaWay
03.2023 - 02.2024
Barsita
Starbucks
10.2022 - 03.2023
Retail Sales Associate Cashier
BoxLunch
10.2019 - 04.2020
Bachelor of Arts - Digital Communications And Media
University of South Florida
Associate of Arts -
Hillsborough Community College
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