Natasha Wilson
Sacramento,CA
Summary
Results-oriented Client Relations Liaison with a proven track record in fostering strong client relationships. Skilled in seamless onboarding, effective communication, and prompt issue resolution. Adept at account management, upselling, and utilizing client feedback to drive positive outcomes. Committed to delivering exceptional client satisfaction through proactive engagement and continuous improvement.
Overview
14
14
years of professional experience
Work History
Client Relations Liaison
Delgado Enterprises
04.2023 - Current
- Monitor client accounts to identify growth opportunities and areas for improvement.
- Utilize feedback to make improvements and enhance client satisfaction.
- Prepare regular reports on client satisfaction, key performance indicators, and any other relevant metrics and present findings to internal teams for continuous improvement.
- Organize and participate in client events, such as conferences, community affairs, or social gatherings.
Bartender
Cattlemen'S Steakhouse
05.2010 - 03.2023
- Provided outstanding customer service by attending to patrons' needs, ensuring a positive experience.
- Demonstrated strong communication skills by effectively interacting with diverse clientele, addressing inquiries, and handling feedback.
- Developed the ability to work efficiently in a fast-paced environment, managing multiple tasks simultaneously.
- Established and maintained positive working relationships with team members, fostering a collaborative work environment.
Education
High School Diploma -
Del Campo High School
Fair Oaks, CA05.2010
Skills
- Customer Service:
- Delivered exceptional customer service, ensuring customer satisfaction and repeat business
- Addressed customer concerns promptly and professionally, demonstrating commitment to resolving issues - Communication:
- Effectively communicated with diverse individuals, fostering positive interactions
- Developed strong verbal communication skills through daily interactions with customers and team members
- Organization:
- Managed inventory and restocked supplies, optimizing efficiency in a dynamic environment
- Demonstrated organizational skills in coordinating and executing events and promotions - Multitasking:
- Efficiently handled multiple tasks simultaneously, such as taking orders, preparing drinks, and managing customer inquiries
- Thrived in high-pressure environment, balancing competing priorities with ease
Timeline
Client Relations Liaison
Delgado Enterprises
04.2023 - Current
Bartender
Cattlemen'S Steakhouse
05.2010 - 03.2023
High School Diploma -
Del Campo High School
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