Summary
Overview
Work History
Education
Skills
Timeline
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Gabriella Melchor

Pembroke Pines,FL

Summary

Approachable Hostess with experience on managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating a welcoming atmosphere. Also committed and hardworking with processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers.

Overview

4
4
years of professional experience

Work History

Hostess

Baires Grill
05.2023 - 09.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, private events, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Hostess

Brimstone Woodfire Grill
07.2022 - 04.2023
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep restaurant spotless.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations/ private events by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties.

Cash Register Clerk/Stocking Clerk

Hollister
08.2021 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked flexible schedule and extra shifts to meet business needs.

Bagger/Stocking Clerk

Publix
08.2019 - 06.2021
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from parking lot.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Assisted with maintaining clean and organized store appearance.
  • Assisted customers by escorting and placing grocery bags in vehicles.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Unloading deliveries and stocking shelves.

Education

High School Diploma -

Charles W Flanagan High School
Pembroke Pines, FL
06.2022

Skills

  • Customer Service
  • Hospitality Service Expertise
  • Guest Relations
  • Cleanliness maintenance
  • Patience and empathy
  • Adaptability
  • Problem-solving abilities
  • Positive attitude
  • Time management
  • Event Planning
  • Dining Area Maintenance

Timeline

Hostess

Baires Grill
05.2023 - 09.2023

Hostess

Brimstone Woodfire Grill
07.2022 - 04.2023

Cash Register Clerk/Stocking Clerk

Hollister
08.2021 - 07.2022

Bagger/Stocking Clerk

Publix
08.2019 - 06.2021

High School Diploma -

Charles W Flanagan High School

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Gabriella Melchor