Gabriella Miranda
Modesto,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Water Mitigation Specialist/Project Manager
Coit Cleaning & Restoration
08.2015 - 10.2022
- Answered telephone and coordinated initial inspections and services.
- met with homeowners/business owners for initial inspections of water/mold damage. While explaining all services provided.
- communicated with insurance agents when necessary on claim status, services being completed.
- Kept up-to-date on project progress by frequently reviewing and reporting findings to clients.
- Compiled documentation through xactimate software program ensuring accuracy and detail for insurance claims, final walk throughs.
Water/Fire Cleaning Technician
Coit Cleaning & Restoration
07.2009 - 04.2015
- Delivered quality customer service to address urgent needs and cleaning requests.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners to complete jobs in residential homes/ corporate office buildings.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
Education
High School Diploma -
Central Valley High School
Ceres, CA06.2011
Skills
- IICRC Certified in Water Restoration
- Mold Remediation
- Water Damage Mitigation
- Professional Relationships
- Multi tasking/ Handling several claims at a time
- Experience in insurance program related system(s) (ie XactAnalysis, MICA, Lionsbridge, Xactimate)
- Emergency Response
- Active Listening
- Documentation Skills
- Customer Service Standards
- Daily Progress Reports
Timeline
Water Mitigation Specialist/Project Manager
Coit Cleaning & Restoration
08.2015 - 10.2022
Water/Fire Cleaning Technician
Coit Cleaning & Restoration
07.2009 - 04.2015
High School Diploma -
Central Valley High School
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