Gabriella Mistretta
Brooklyn,NY
Summary
A motivated job seeker with a strong interest in expanding my work experience. I have a background in customer service and a proven track record of maintaining a professional and welcoming environment. I remain calm and poised under pressure, and deliver outstanding service to customers and internal personnel alike. I am confident in my ability to contribute to the success of your team.
Overview
7
7
years of professional experience
Work History
Manager
Coffee On U
07.2021 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced operational costs through comprehensive process improvement initiatives and resource management..
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Pharmacy Technician
MedCal Pharmacy
09.2019 - 03.2020
- Answered incoming calls, scheduled appointments, and filed medical records.
- Coordinated patient referrals to specialists or additional services when necessary, providing seamless continuity of care for optimal patient outcomes.
- Engaged with patients to provide critical information.
- Handled escalated patient complaints professionally, working diligently towards satisfactory resolutions that fostered continued loyalty towards the practice.
Retail Pharmacy Technician
Rite Aid Pharmacy
06.2017 - 08.2019
- Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
- Reduced medication errors by carefully verifying prescription details, checking for drug interactions, and consulting with pharmacists as needed.
- Provided consultations and answered inquiries from patients, healthcare professionals, and physicians regarding drugs, potential side effects, and specified use.
- Improved patient satisfaction by providing exceptional customer service and efficiently filling prescriptions.
- Prepared packaging and labels for prescriptions, verifying the accuracy of dosage, side effects, interactions, and refill instructions.
- Collected co-payments or full payments from customers.
Education
High School Diploma -
Fort Hamilton High School
04.2018
Skills
- Task Delegation
- Documentation And Reporting
- Employee Development
- Customer Relationship Management (CRM)
- Schedule Coordination
- Calm and Effective Under Pressure
- Hospitality and accommodation
Languages
Italian
Full Professional
Timeline
Manager
Coffee On U
07.2021 - Current
Pharmacy Technician
MedCal Pharmacy
09.2019 - 03.2020
Retail Pharmacy Technician
Rite Aid Pharmacy
06.2017 - 08.2019
High School Diploma -
Fort Hamilton High School
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