Gabriella Monsalve

• Performed accurate pre-exam testing, including autorefraction, tonometry, visual acuity, and retinal imaging to assist optometrists in comprehensive eye exams.
• Greeted patients, explained procedures, and ensured a comfortable and professional experience from check-in to checkout. (Both in English and Spanish)
• Accurately recorded patient histories and test results in electronic medical records (EMR) systems while maintaining HIPAA compliance.
• Verified vision insurance, processed co-pays, and explained benefits to patients clearly and professionally.
• Balanced front desk responsibilities with technical exam support, adapting quickly to changing priorities and patient needs.
• Monitored stock levels for lenses, frames, and contact supplies, and coordinated with lab staff to ensure timely order fulfillment.

- Selected into a two-year program emphasizing interprofessional collaboration and community-based healthcare.
- Completing 80+ contact hours annually through didactic learning and service projects in underserved counties.
- Gaining hands-on exposure to rural and urban healthcare delivery while developing cultural competency and leadership skills.

• Developed and executed promotional strategies to enhance brand visibility on campus.
• Cultivated relationships with student organizations to increase engagement in brand activities.
• Organized and coordinated events, ensuring seamless execution and participant satisfaction.

• Contributed to research investigating interactions between glial cells and immune system components in chronic pain conditions under Dr. Berta.
• Performed a wide range of biochemical and molecular techniques, including PCR genotyping, gel electrophoresis, ELISA, Q-PCR, and in situ hybridization.
• Developed proficiency in specialized procedures such as cryostat sectioning of spinal cord tissue, succinate assays, and fluorescent microscopy.
• Obtained animal work certification and assisted with basic surgical procedures, including paw incision surgeries, spinal cord dissections, intrathecal/intraperitoneal injections, and tissue collection, adhering strictly to humane and ethical protocols.
• Maintained meticulous data records and high standards of protocol adherence, ensuring reproducibility and reliability of research outcomes.
• Collaborated effectively in lab meetings and team projects, presenting findings and contributing to experimental design improvements.

• Provided high-quality support to students, parents, and prospective enrollees regarding admissions, financial aid, and registration.
• Delivered clear, empathetic, and professional verbal communication over high-volume phone lines and in written follow-ups/emails.
• Resolved complex inquiries by navigating multiple university systems and collaborating with internal departments when necessary.
• Accurately logged student interactions, updated student records, and maintained confidentiality in compliance with FERPA guidelines.
• Worked closely with full-time staff and other student workers to ensure consistent and accurate service delivery.
• De-escalated tense situations with professionalism and tact, ensuring a positive experience for callers.

• Trained in CPR, AED use, and first aid; responded quickly and effectively to medical and water-related emergencies, such as the drowning of an infant in the wave pool.
• Maintained constant vigilance over assigned zones to ensure guest safety in a high-traffic, fast-paced water park environment.
• Collaborated effectively with other guards and supervisors to implement emergency action plans and ensure communication throughout the park.
• Conducted regular safety inspections of aquatic areas and equipment, while keeping current with routine lifeguard testing and certification requirements to uphold safety standards.

• Delivered attentive, compassionate service tailored to the needs of senior residents, ensuring comfort, respect, and a positive dining experience.
• Accurately served meals based on residents’ specific dietary restrictions and preferences, including low-sodium, diabetic-friendly, or allergen-free options.
• Managed multiple tables and service tasks in a fast-paced environment while maintaining professionalism and care.
• Worked closely with kitchen staff, servers, and supervisors to ensure meals were served promptly and to the correct standards.