Gabriella Morin
Louisville ,KY
Summary
Dynamic retail professional with a proven track record at H&M Retail, excelling in customer service and team collaboration. Skilled in upselling strategies and time management, I consistently enhanced customer engagement and satisfaction. Recognized for maintaining high standards in visual merchandising and efficiently processing transactions, fostering a positive shopping experience.
Overview
3
3
years of professional experience
Work History
Retail Sales Advisor
H&M Retail
08.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards to align with brand guidelines and boost customer engagement.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Collaborated with team members to achieve daily sales targets and promote store initiatives.
- Provided support in inventory management, including restocking shelves and organizing merchandise displays.
- Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
- Promoted a positive work atmosphere among colleagues through teamwork initiatives that contributed to achieving common goals.
- Boosted customer satisfaction by providing personalized product recommendations and efficient service.
Cashier
Kroger
04.2023 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to ensure smooth operations.
- Collaborated with team members to enhance overall customer shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Louisville Male High School
Louisville, KY05.2025
Skills
- Customer Service
-Time Management
-Working With a Team
-Upselling strategies
-Friendly and Outgoing
-Customer Engagement
Timeline
Retail Sales Advisor
H&M Retail
08.2025 - Current
Cashier
Kroger
04.2023 - 08.2025
High School Diploma -
Louisville Male High School