Gabriella Nava

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Displayed absolute discretion at handling confidential information.
• Served as point of contact between clients and managerial staff.
• Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
• Updated spreadsheets and created presentations to support executives and boost team productivity.

• Responded to customer inquiries promptly and professionally to increase customer satisfaction.
• Created reports to track performance of marketing campaigns and suggest improvements.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Scheduled office meetings and client appointments for staff teams.
• Assisted coworkers and staff members with special tasks on daily basis.
• Provided front-end website development using WordPress, Hubspot, and other editing software.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

● Addressed customers needs, questions and concerns in an appropriate and timely manner

● Effective communication with other staff members regarding professional and personal growth in the workplace

● Displayed enthusiasm and and promoted excellent services to successfully increase referrals and walk in business.

● Maintained a professional and positive composure when handling difficult or busy situations

● Collaborated with front of house and kitchen staff to improve overall customer service

● Helped clean and maintain a safe working environment following regulations.

● Communicated regularly with customers to understand their needs and ensure customer satisfaction.

● Resolved guests and employee complaints to maintain complete customer satisfaction and workforce effectiveness.