Summary
Overview
Work History
Education
Skills
Languages
Languages
Certification
Accomplishments
Timeline
Generic

Gabriella Nicole Squatrito

Palm Beach Gardens

Summary

I am a hardworking employee with customer service, multitasking, and time management abilities. I'm very devoted to giving every customer a positive, memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. I'm a committed job seeker with a history of meeting company needs with consistent and organized practices. I am also skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand. Every day, I am looking for opportunities to enhance my abilities while contributing to company growth. I am also experienced in fast-paced environments and adaptable to last-minute changes.I am a responsible and motivated individual that is ready to apply education in the workplace.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Starbucks, Barista
Palm Beach Gardens
10.2024 - Current
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Utilized POS system to receive and process customer payments.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Memorized official and off-menu coffee and tea preparations.
  • Received and accurately processed customer payments.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Described menu items to customers and suggested appealing products.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Created signs and displays to advertise store products or events.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Sliced fruits, vegetables and meats for use in food service.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Described menu items to customers and suggested products based on stated preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Ground beans for espresso shots according to individual customer specifications.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Input orders into point of sale system and handled customer payments.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Prepared and served hot or cold beverages.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Operated cash registers to process customer payments.
  • Collected payments and provided accurate change.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Maintained calm demeanor during high-volume periods and special events.
  • Checked brewing equipment for proper functionality.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Adhered to health department regulations concerning sanitation standards.
  • Ordered and received supplies to restock beverage items.

Server

Discovery Village At Palm Beach Gardens
Palm Beach Gardens
03.2024 - 12.2024
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Brought out food and drinks for guests.

  • Worked with cross-functional teams to achieve goals.
  • Operated a variety of machinery and tools safely and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Completed routine maintenance and repair.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Front of House Team Member

Bolay
Palm Beach Gardens
11.2023 - 01.2024
  • Company Overview: Palm Beach Gardens Florida (Alton Center)
  • Palm Beach Gardens Florida (Alton Center)
  • Took to-go phone orders from guests following outlined procedures.
  • Handled customer queries and complaints, ensuring satisfactory resolution.
  • Greeted guests upon arrival, providing a warm and welcoming atmosphere.
  • Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
  • Performed opening and closing procedures at the end of shift.
  • Greeted guests and managed seating arrangements.
  • Assisted guests with special needs or accommodations, ensuring an inclusive environment.
  • Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Filled and served various beverages for customers.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Ensured compliance with health safety regulations in the restaurant setting.
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.

Teacher's Assistant

Little Panthers Preschool
Palm Beach Gardens
08.2022 - 05.2023
  • Company Overview: Palm Beach Gardens FL
  • Palm Beach Gardens FL
  • Managed the distribution and collection of textbooks and other teaching materials.
  • Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
  • Developed instructional materials and visual aids to supplement lesson plans.
  • Utilized educational technology to enhance classroom learning.
  • Created visual aids such as bulletin boards or displays to enhance the learning environment.
  • Monitored student progress and provided feedback to both students and teachers.
  • Led discussion sections, tutorials and laboratory sections under teacher direction.
  • Assisted faculty members or staff with student conferences.
  • Instructed and monitored students in use and care of equipment and materials.
  • Distributed textbooks, workbooks, papers, and pencils to students.
  • Supervised children and participated with children in activities.
  • Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
  • Proctored examinations and monitored for cheating.
  • Supervised students during lunchtime, field trips, assemblies, and other activities.
  • Observed student performance in order to assess progress towards academic goals.
  • Coordinated with teachers to identify and support students with special needs.
  • Laminated teaching materials to increase durability under repeated use.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Graded assignments and exams in a timely and fair manner.

Education

Full Highschool Degree - Elementary School Teaching

William T Dwyer HighSchool
Palm Beach Gardens, Florida
05.2023

Elementary School Teaching

Arizona State University
Tempe, AZ

Counseling Psychology

Arizona State University
Tempe, AZ

Skills

  • Communication
  • Leadership
  • Problem solving
  • Time management
  • Customer service
  • Teamwork
  • Skill management
  • Strong work ethic
  • Flexibility and adaptability
  • Communication skills
  • Patience
  • Point of sale operation
  • Coffee preparation
  • Menu knowledge
  • Food safety
  • Team collaboration
  • Upselling techniques
  • Attention to detail
  • Creativity
  • Customer engagement
  • Hospitality and accommodation
  • Cooking
  • Beverage preparation
  • Cash handling
  • Basic math
  • Safe food handling practices
  • Problem-solving
  • Clear communication
  • Order taking
  • Cleanliness
  • Active listener
  • Sales expertise
  • Quality control
  • Menu memorization
  • Menu design
  • POS system operation
  • Speedy and efficient
  • Ordering procedures
  • Food running
  • Dining room maintenance
  • Ingredient restocking
  • Coffee machinery
  • Safe food handling
  • Verbal and written communication
  • Team player
  • Table setting
  • Calm demeanor

Languages

English

Languages

English
Native/ Bilingual

Certification

  • food and saftey

Accomplishments

  • teaching assistant license

Timeline

Barista

Starbucks, Barista
10.2024 - Current

Server

Discovery Village At Palm Beach Gardens
03.2024 - 12.2024

Front of House Team Member

Bolay
11.2023 - 01.2024

Teacher's Assistant

Little Panthers Preschool
08.2022 - 05.2023

Full Highschool Degree - Elementary School Teaching

William T Dwyer HighSchool

Elementary School Teaching

Arizona State University

Counseling Psychology

Arizona State University

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Gabriella Nicole Squatrito