Gabriella Olivieri
Anderson,Texas
Summary
Personable and service-oriented writer with a proven track record in coordinating various types of service jobs by efficiently distributing them among technicians. Focuses on providing exceptional customer service, including negotiating pricing with vendors and navigating insurance and warranty policies. Passionate about problem-solving and possesses an in-depth understanding of the service department and customers' expectations. Performance-oriented professional with a solid background in customer service, highlighted by sales and administrative excellence over the past [Number] years. Well-organized leader with excellent project management skills, effectively cultivating connections to enhance customer satisfaction and foster long-term loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Writer
Pier 105 Marina
12.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into [Software] database to track job status.
Front Desk Assistant
RelyOn Nutec
06.2022 - 12.2023
- Provided exceptional customer service and administrative support at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Kept accounts in balance and ran daily reports to verify totals.
Bridal Stylist
David's Bridal
03.2021 - 06.2022
- Assisted brides in selecting wedding gowns and accessories, providing personalized styling advice.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
- Maintained detailed records of customer interactions to provide timely follow-ups regarding upcoming appointments or fittings.
Ranch Hand
Apolonia Ranch
01.2019 - 04.2022
- Performed general farm duties including animal care and maintenance.
- Burned underbrush
Sales Representative
North Town Enterprise
04.2020 - 04.2021
- Promoted and sold products, achieving sales targets and providing excellent customer service.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Waitress
Kott's Cafe
01.2019 - 11.2019
- Delivered high-quality service and ensured customer satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Manager of Grill and Special Effects Manager
P-6 Farms
01.2016 - 01.2019
- Managed concession stand operations, trained staff, and oversaw special effects makeup for events.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Waitress
Dobbin Steakhouse
05.2018 - 08.2018
- Managed customer orders and maintained a welcoming dining environment.
Horse Camp Instructor
Buffalo
07.2016 - 08.2016
- Taught basic horse-riding skills and organized activities for camp attendees.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Negotiated solutions between conflicting parties within the camp community to maintain harmony amongst participants.
Horse Trainer
Conroe & Magnolia
01.2012 - 01.2014
- Assisted in training and breaking horses, maintaining stable facilities.
Education
Lone Star College EMT Program
Woodlands, TexasLone Star College Fire Academy
Spring, TexasLone Star Community College Tomball
Tomball, TexasHomeschool
Montgomery, TexasSkills
- Customer Service
- Sales and Marketing
- Animal Care
- Firefighting and Emergency Response
- Schedule Coordination
- Sales Transactions
- Order Preparation
- Customer service expertise
Certification
- EMT Certification
- Firefighter Certification
Volunteer Experience
- Volunteer Firefighter, Todd Mission Volunteer Fire Department, Todd Mission, Texas, 09/2021 - Present, Respond to emergency calls and provide firefighting services.
- Volunteer Firefighter, Richards Volunteer Fire Department, Richards, Texas, 02/2017 - 05/2019, Participated in firefighting operations and community safety programs.
References
Available upon request
Timeline
Service Writer
Pier 105 Marina
12.2023 - Current
Front Desk Assistant
RelyOn Nutec
06.2022 - 12.2023
Bridal Stylist
David's Bridal
03.2021 - 06.2022
Sales Representative
North Town Enterprise
04.2020 - 04.2021
Ranch Hand
Apolonia Ranch
01.2019 - 04.2022
Waitress
Kott's Cafe
01.2019 - 11.2019
Waitress
Dobbin Steakhouse
05.2018 - 08.2018
Horse Camp Instructor
Buffalo
07.2016 - 08.2016
Manager of Grill and Special Effects Manager
P-6 Farms
01.2016 - 01.2019
Horse Trainer
Conroe & Magnolia
01.2012 - 01.2014
Lone Star College EMT Program
Lone Star College Fire Academy
Lone Star Community College Tomball
Homeschool
- EMT Certification
- Firefighter Certification
Similar Profiles
Cindy OlivieriCindy Olivieri
Bookkeeper at Pier 105 MarinaBookkeeper at Pier 105 Marina
Ashley NoyesAshley Noyes
Front Desk Receptionist at Pier Sixty-Six Hotel & MarinaFront Desk Receptionist at Pier Sixty-Six Hotel & Marina
Ntiamoah NimakoNtiamoah Nimako
Director of Front Office at Pier Sixty-Six Hotel & MarinaDirector of Front Office at Pier Sixty-Six Hotel & Marina