Summary
Overview
Work History
Education
Skills
Timeline
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Gabriella Ortiz

San Antonio

Summary

Dynamic sales professional with a proven track record at SPFM LP, excelling in customer relations and conflict resolution. Leveraged active listening and critical thinking to enhance client satisfaction, resulting in increased sales revenue and a growing customer base. Skilled in CRM software and adept at fostering trust-based relationships.

Overview

2026
2026
years of professional experience

Work History

Sales Representative

SPFM LP
11.2022 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Increased market penetration with introduction of innovative sales tactics.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Participated in trade shows and conferences to network and generate leads.

Customer Service Representative

Alorica
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Customer Service Representative

Convergent Outsourcing
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

CBE Companies Inc.
08.2020 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Banker

PNC Bank
05.2022 - 12.2022
  • Assisted customers with setting up or closing accounts and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Sales Associate

Melrose Fashion
07.2016 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Theodore Roosevelt High School
San Antonio, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Call center operations
  • Follow-up skills
  • Product knowledge
  • Order processing
  • De-escalation techniques

Timeline

Sales Representative

SPFM LP
11.2022 - Current

Banker

PNC Bank
05.2022 - 12.2022

Customer Service Representative

CBE Companies Inc.
08.2020 - 11.2021

Sales Associate

Melrose Fashion
07.2016 - 06.2017

Customer Service Representative

Alorica

Customer Service Representative

Convergent Outsourcing

Theodore Roosevelt High School

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