Gabriella Ortiz
Fort Worth,TX
Summary
Friendly and empathetic professional with excellent communication skills, dedicated to providing outstanding service and support. Possessing a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty in any environment.
Overview
4
4
years of professional experience
Work History
Carside Specialist
Carrabba's Restaurant
06.2024 - Current
- Worked collaboratively with team members to ensure smooth operations during high-volume periods.
- Maintained expert knowledge of menu offerings to provide accurate information and recommendations to guests upon request.
- Increased efficiency during peak hours by coordinating seamlessly with fellow Carside Specialists to manage heavy workloads without sacrificing service quality.
- Provided superior guest experiences with quick response times on phone calls, ensuring that all inquiries were addressed promptly.
- Ensured timely order delivery, maintaining a high standard of food quality and presentation.
- Maximized customer convenience by offering curbside pickup options for online orders.
- Facilitated payment transactions efficiently, ensuring accuracy in handling cash or processing credit cards.
- Enhanced customer satisfaction by providing efficient and friendly carside service.
- Showcased adaptability in challenging situations, stepping up to cover unexpected absences or handle unforeseen issues during shift.
- Managed multiple priorities effectively, balancing exceptional service with prompt order turnaround times.
- Contributed to sales growth by up-selling additional items and promotional specials when appropriate.
- Contributed to a positive workplace culture by maintaining a professional and supportive demeanor with colleagues, fostering teamwork and collaboration.
- Streamlined order processing by accurately entering orders into the system and communicating with kitchen staff.
- Supported overall restaurant success by assisting in other roles or tasks as needed during busy periods or staffing shortages.
- Improved communication between front-of-house staff and kitchen personnel by clearly relaying special requests or allergy-related concerns from customers.
- Promoted a safe and clean working environment by adhering to proper food handling procedures and sanitation guidelines.
Team Lead
Six Flags Over Texas
01.2022 - 10.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Keys High School
Euless02-2025
Skills
- Strong work ethic
- Team building
- Adaptability and flexibility
- Active listening
- Willing to learn
- Quick learner
- Safety conscious
- Flexibility
- Phone etiquette
- Payment processing
- Quality assurance
- Sanitation practices
- Flexible schedule
- POS systems
- Peer mentoring
- Performance improvement
- Time management
- Attention to detail
- Reliability
Accomplishments
Student of the Year
Valedictorian
Languages
Spanish
Native or Bilingual
Timeline
Carside Specialist
Carrabba's Restaurant
06.2024 - Current
Team Lead
Six Flags Over Texas
01.2022 - 10.2023
High School Diploma -
Keys High School