Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Oszczakiewicz

Veterinary Technician
Lumberton,TX

Summary

Dedicated veterinary technician with extensive experience at Dowlen Road Vet Center, excelling in emergency care and client education. Proven ability to enhance patient outcomes through effective medical record-keeping and compassionate client interactions. Skilled in IV placement and adept at fostering team communication, ensuring a seamless clinic operation.

Overview

9
9
years of professional experience

Work History

Vet Technician

Dowlen Road Vet Center
Beaumont, TX
06.2021 - Current
  • Provide care for all animals, husbandry, run all diagnostic test required per case, sedate and recover any animal undergoing a surgical procedure.
  • Record symptoms and document medical observations to inform treatment decisions for hospitalized patients.
  • Get proper medical history to report back to the doctor in order to properly treat patients. As well as finalizing and reviewing all doctor notes to ensure all medical records and true, accurate and complete.
  • Administer injections, place IV catheters, intubate patients, clip and clean infected areas, splint changes, urinary catheters, assist in draining abdomens and any surgical procedure the doctor may ask for assistance in.
  • Clean and wrap all medical instruments. Knowledge on what instruments are used in what procedure.
  • Handling life or death emergencies efficiently and thoroughly. Remaining calm to ensure the patient gets urgent care properly.
  • Handling fractitious animals properly. When to see the difference in nervous versus aggressive.
  • Educate all clients on preventable diseases, making sure they are not leaving the clinic without knowing how to protect their pets.
  • Creating estimates for procedures and going over them in detail with client's so they are comfortable and aware of what will be done with their pet and what they are paying for.
  • Comfort clients during hard or stressful times with their pets.
  • Fill medications and properly discharge patients with thorough instructions on medications being sent home or patient care post surgery or procedure.
  • Customer service when answering the phone or greeting clients in each exam room. Creating a safe space for my clients to build trust in me handling their pets.
  • Properly clean areas after each exam to prevent spreading illness. Handling all contagious animals with proper PPE.

Receptionist

Neighborhood Veterinary Center
01.2021 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information, guiding clients in the right direction.
  • Resolved customer problems and complaints, helped to ease clients in stressful situations.
  • Confirmed appointments, scheduled appointments, communicated with clients, and updated client records.
  • Followed a very strict schedule with several doctors who all had different time requirements.
  • Accessed doctor notes when clients had worries of certain issues on their pets. Confirming what specific steps needed to be taken next for a patient diagnosed with an illness or disability.
  • Administrative task suck as filing documents and balancing the money drawer.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously in a fast pace environment.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Team Member

West End Animal Clinic
01.2016 - 12.2020
  • Starting as a kennel technician in this clinic I learned proper animal handling, patience and quality care in stressful situations. As well as the importance of keeping a clean environment to help prevent diseases.
  • Once showing how well I handled frustrated clients and leaving a good lasting impression on many clients, I was then promoted to reception.
  • As a receptionist I learned administrative and clerical task. Filing medical documents, answering phone calls, greeting clients and balancing the money drawer.
  • Working with an all paper filing system I had to quickly learn how to properly file all medical documents and keep up with patient records. Staying organized in order to quickly access a patient record for any scenario.
  • Learned how to properly schedule appointments according to patient files, giving adequate timing for each individual case. Ensuring a smooth schedule to contribute to client satisfaction and doctor efficiently.
  • Contributed to team success by completing jobs quickly and accurately. Helping all areas of the clinic to ensure every team member had a successful day.
  • Learned all required tasks quickly to maximize performance, cross trained in all areas.
  • Multitasked as a strong receptionist while training in all other areas to become well versed in the entire clinic.
  • Continued to grow my knowledge in the field, also getting to train and assist the doctors and technicians.

Education

No Degree - Associate of Science: Nursing

Lamar State College
Port Arthur
05.2001 -

High School Diploma -

Nederland High School
Nederland, TX
05.2001 -

Skills

Team communication

Preventive care

Emergency care

Reception duties

Medical record-keeping

Client education

Veterinary office administration

Procedure billing

Explaining treatment

Medical history collection

Diagnostic imaging

IV placement

Timeline

Vet Technician

Dowlen Road Vet Center
06.2021 - Current

Receptionist

Neighborhood Veterinary Center
01.2021 - 06.2021

Team Member

West End Animal Clinic
01.2016 - 12.2020

No Degree - Associate of Science: Nursing

Lamar State College
05.2001 -

High School Diploma -

Nederland High School
05.2001 -

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