Gabriella Pagan
Staten Island,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Cashier
Alfonso's Bakery
12.2023 - 02.2024
- Resolved customer concerns professionally, leading to improved customer relations and loyalty.
- Greeted customers entering store and enhanced customers satisfaction.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, and locate items, while maintaining high standards of cleanliness.
- Restocked, organized and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Receptionist Assistant
Legacy Jiu-Jitsu & Taekwon-Do
05.2021 - 12.2021
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, and greeting clients.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Maintained a clean and professional reception area by tidying up space regularly.
- Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Corresponded with clients through email and telephone.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with a friendly greeting, answered general questions, gathered nature of visit.
Retail Sales Associate
Urban Planet
10.2017 - 05.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Developed professional relationships with costumers to increase loyalty, retention and rapport.
Education
High School Diploma -
New Dorp High School
Staten Island, NY06.2017
Skills
- Adaptability and Flexibility
- Effective Communication
- Customer Assistance
- Customer Service
- Cash Handling and Management
- Sales Expertise
- Proficient in Microsoft Word
- Records Preparation
Timeline
Cashier
Alfonso's Bakery
12.2023 - 02.2024
Receptionist Assistant
Legacy Jiu-Jitsu & Taekwon-Do
05.2021 - 12.2021
Retail Sales Associate
Urban Planet
10.2017 - 05.2018
High School Diploma -
New Dorp High School
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