Summary
Overview
Work History
Education
Skills
References
Timeline
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Gabriella Palesano

Gabriella Palesano

Anchorage

Summary

Experienced customer service representative with a personable and dedicated approach. Strong team player with a positive attitude and proven ability to build rapport with clients and coworkers. Motivated to ensure customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a passion for building relationships, cultivating partnerships, and driving business growth.

Overview

8
8
years of professional experience

Work History

Arcade and Tavern

Mulligans
03.2024 - 09.2024
  • I run the entire morning shift, I greet and sit all tables, make sure to keep all sauces and silverware stocked along with keeping everything clean and tidy while serving and taking orders
  • I also bartend my tables drinks and run all my own food too.

Car Rental Agency

Avis/Budget
06.2023 - 03.2024
  • My duties included checking out and pre-assigning members in a quick fashion
  • I also problem solved when issues arise with a customer's vehicle
  • I help park cars and move them around the lot as needed
  • I also sometimes helped with returns, checking customers in and inspecting vehicles for any damages.

Front Counter & Gate Agent

Delta Airlines
11.2019 - 09.2023
  • I worked with customers from all around the world getting them to their destinations in a timely and efficient manner
  • My responsibilities include but are not limited to, checking in passengers, fixing ticket issues and helping out in any way possible to make their journey a great experience
  • I also work as a Gate Agent when I am needed
  • As a Gate Agent I make sure deadlines are kept between boarding procedures and departing flights on schedule
  • When there is an issue I am able to problem solve, keep focused, and be self-sufficient
  • All together I made sure passengers' needs are met and be the face of Delta

Lead Hostess

Quarterdeck
09.2022 - 01.2023
  • I was a lead hostess for an upscale restaurant in SC
  • I was in charge of daily operations and ensuring a smooth FOH with a small crew
  • I answered phones, made reservations, ensured proper table placements with servers so they weren't overwhelmed, helped clear tables and kept the front tidy along with many other duties as assigned by management.

Manager

McDonald's
03.2017 - 06.2019
  • I started as a worker and worked up to the position of manager
  • I taught new staff how to become cashiers and taught store procedures, customer service policies and sales techniques
  • I always promote cleanliness and prioritizing safety at all times.

Office Assistant & Teacher's Aide

Twindley Bridge Charter
09.2016 - 12.2016
  • I was a full-time front desk Office Assistant & Teacher's Aide
  • My office responsibilities included organization, scanning and copying paperwork, also errands
  • As the teacher's aide I would help aide the children in the classroom
  • I would provide lessons to the students with the supervision of the teachers.

Education

Burchell High School
01.2018

Skills

  • Company culture and values
  • Shift assignment accountability
  • Company policy adherence
  • Customer Service
  • Conflict Mediation
  • Team Oversight
  • Confident Oral Communication

References

  • Sheila Palesano, (919)623-0672
  • Stephany Harvey, (907)306-6478

Timeline

Arcade and Tavern

Mulligans
03.2024 - 09.2024

Car Rental Agency

Avis/Budget
06.2023 - 03.2024

Lead Hostess

Quarterdeck
09.2022 - 01.2023

Front Counter & Gate Agent

Delta Airlines
11.2019 - 09.2023

Manager

McDonald's
03.2017 - 06.2019

Office Assistant & Teacher's Aide

Twindley Bridge Charter
09.2016 - 12.2016

Burchell High School

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Gabriella Palesano