Summary
Overview
Work History
Skills
Timeline
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Gabriella Papatzimas

Phoenix,Arizona

Summary

As a dedicated professional in internal communications, I bring a proven track record of fostering collaboration and optimizing communication strategies. Skilled in crafting a compelling and relatable voice across diverse platforms, I ensure effective information sharing. Proficient in leveraging online tools, my commitment lies in contributing to a well-informed and connected workplace.

Overview

9
9
years of professional experience

Work History

Internal Comms & Employee Engagement Manager

Opendoor (Open Exchange)
07.2023 - Current
  • Develop and implement a comprehensive internal communications strategy aligned with organizational goals to enhance overall employee engagement.
  • Produce engaging and creative content across various communication channels for effective dissemination of company updates, motivating employees at all levels.
  • Maintain a meticulous content calendar on platforms like Slack, newsletters, and the intranet to ensure consistent information flow and keep the workforce well-informed.
    Provide strategic communications counsel to teams at all levels, fostering trusted relationships and contributing to effective cross-functional collaboration.
  • Own the content strategy, editorial calendar, and execution for a newsletter featuring critical business and cultural content, promoting a well-informed and connected workforce.
  • Support content creation, promotion, and logistics for internal events, including all-hands meetings, to build a sense of community and shared purpose among employees.
  • Write, edit, and proofread intranet content with a professional yet relatable voice and style, ensuring consistent and effective communication.

Manager, Experience Partner

Opendoor (Open Exchange)
07.2021 - 02.2022
  • Led and inspired a team of 14 transaction coordinators to provide personalized and exceptional client service with a focus on speed and precision.
  • Coached team's customer interactions to align with company values, exceeding customers' expectations for world-class service.
  • Proactively communicated with senior leaders, provided business performance insights, identified risks, and addressed adverse impacts on customers.
  • Monitored daily and weekly performance metrics, enabling strategic adjustments in team coverage while emphasizing recruitment, training, and coaching for new hires' maximum potential.

Team Lead, Experience Partner

Opendoor (Open Exchange)
04.2021 - 07.2021
  • Led development and execution of new hire trainings for Transaction Coordinators across diverse markets and partners.
  • Provided hands-on support and mentorship to ensure success of new Transaction Coordinators.
  • Fostered positive team culture through virtual games, weekly check-ins, and daily updates, while collaborating on tooling, processes, and training for ODA Products.

Consumer Experience Partner

Opendoor (Open Exchange)
10.2020 - 04.2021
  • Coordinated and managed real estate transactions for Real Estate Investment Trusts (REITs), ensuring timely and accurate completion.
  • Communicated with diverse stakeholders, obtaining necessary documentation from brokers, lenders, attorneys, and clients.
  • Maintained comprehensive transaction files, monitored progress, and provided regular updates to clients, addressing potential issues in accordance with regulations.

Homebuilder Engagement Advocate

Opendoor
11.2019 - 10.2020
  • Supported Homebuilder Partnership Manager in expanding and strengthening partnerships within regional markets.
  • Managed marketing resources for partnerships across 20 diverse markets, educating customers on the benefits of Opendoor's services.
  • Formulated and executed strategies to enhance market analytics visibility, guiding customers through the complete selling process.

Consumer Experience Advocate

Opendoor
11.2018 - 11.2019
  • Implemented systematic problem-solving and troubleshooting techniques to address issues efficiently.
  • Responded to customer inquiries via phone and email, delivering clear and understandable answers for satisfaction.
  • Educated customers on the advantages of Opendoor and guided them through the entire selling process, from the initial offer to closing.

Member Processing Specialist

Zenefits
08.2016 - 04.2018
  • Resolved high-level, complex client issues, ensuring continuous communication until resolution.
  • Served as a bridge between clients and insurance carriers, managing rates, claims, and benefits discussions.
  • Maintained an updated internal knowledge base, collaborated with the development team to enhance client experience, and provided suggestions for application improvements.

Assistant to CEO

Somers H White
02.2015 - 05.2016
  • Efficiently managed a dynamic calendar, prepared correspondence, and completed expense reports.
  • Organized business meetings, made travel arrangements, and drafted communications, including newsletters and policy updates.
  • Facilitated media interactions, organized press meets, and communicated with stakeholders and prospective clients on behalf of the company.

Skills

  • Internal communications strategy
  • Employee engagement initiatives
  • Change management
  • Content creation and management
  • Event planning
  • Stakeholder relations
  • Crisis communication
  • Digital communication tools

Timeline

Internal Comms & Employee Engagement Manager

Opendoor (Open Exchange)
07.2023 - Current

Manager, Experience Partner

Opendoor (Open Exchange)
07.2021 - 02.2022

Team Lead, Experience Partner

Opendoor (Open Exchange)
04.2021 - 07.2021

Consumer Experience Partner

Opendoor (Open Exchange)
10.2020 - 04.2021

Homebuilder Engagement Advocate

Opendoor
11.2019 - 10.2020

Consumer Experience Advocate

Opendoor
11.2018 - 11.2019

Member Processing Specialist

Zenefits
08.2016 - 04.2018

Assistant to CEO

Somers H White
02.2015 - 05.2016

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Gabriella Papatzimas