GABRIELLA PASTOR
Astoria,NY
Summary
Experienced Maitre D’ skilled in directing front-of-house operations, overseeing guest experiences, and leading staff in high-end dining settings. Strong in reservations, customer relations, and maintaining a welcoming atmosphere. Focused on delivering exceptional service and ensuring smooth operations.
Overview
3
3
years of professional experience
Work History
Maitre D'
Grand Brasserie
07.2024 - Current
- Managed daily front-of-house operations, ensuring efficient seating and guest flow.
- Greeted and welcomed guests, addressing inquiries and special requests to enhance customer experience.
- Supervised and trained front-of-house staff, ensuring high service standards.
- Coordinated reservations, optimized seating arrangements, and managed waitlists.
- Handled guest complaints and resolved issues promptly to ensure satisfaction.
- Upsold menu items and promoted special offerings to increase sales.
Server / Lead Host
Lavo / Tao
10.2023 - 06.2024
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Delivered food orders promptly and courteously
- Greeted guests and provided menus
- Host when short staffed
Maitre D'
The Smith
04.2022 - 10.2023
- Warmly welcomed guests upon arrival creating a friendly inviting atmosphere. Managed guest reservations, and seating arrangements.
- Organized table layouts and accommodated large parties, optimizing seating plans for smooth restaurant operations.
- Confirmed upcoming reservations via phone calls/sms on reservation systems.
Lead Hostess/Server
Hotel Chantelle
09.2021 - 03.2022
- Warmly welcomed guests upon arrival, creating a friendly and inviting atmosphere
- Managed guest reservations and seating arrangements
- Organized table layouts and accommodated large parties, optimizing seating plans for smooth restaurant operations
- Manage reservation confirmations, handle email correspondence, and coordinate table arrangements
- Greeted and assist guests upon arrival
- Facilitate training for new team members, ensuring seamless onboarding and maintaining service standards
- Handle diverse tasks, including accepting deposits for large parties, hosting events, and providing additional support by serving tables during staff shortages
- Collaborated effectively with the VIP Host for smooth table running
Skills
- Customer Service
- Leadership
- Reservation Management
- Conflict Resolution
- Time Management
- Communication
- Event Coordination
- Upselling
- Attention to Detail
- Organizational Skills
- Team Collaboration
- Professionalism
Timeline
Maitre D'
Grand Brasserie
07.2024 - Current
Server / Lead Host
Lavo / Tao
10.2023 - 06.2024
Maitre D'
The Smith
04.2022 - 10.2023
Lead Hostess/Server
Hotel Chantelle
09.2021 - 03.2022
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