Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Perez

San Antonio,USA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Jerome Crayton State Farm
12.2023 - Current
  • Manage customer relationships by handling escalated service issues, resolving policy questions, and ensuring a high level of client satisfaction and retention.
  • Handle key administrative functions such as payroll, licensing compliance, supply management, and vendor relations.
  • Maintained accurate records in CRM systems, ensuring compliance with regulatory requirements.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Documented customer interactions and transactions for accurate, up-to-date records.

Virtual Administrative Assistant

Freelance
03.2020 - Current
  • Provide comprehensive administrative and personal support to the business owner, enabling smooth daily operations across both business and personal tasks.
  • Manage calendars, schedule appointments, coordinate meetings, and handle travel arrangements to ensure efficient time management.
  • Oversee email and phone communications, respond to client inquiries, and maintain professional relationships with vendors, clients, and partners.
  • Assist with bookkeeping tasks, including invoicing, expense tracking, and preparing reports for tax and budgeting purposes.
  • Support marketing efforts by updating social media accounts, preparing promotional materials, and coordinating events or campaigns.
  • Organize and maintain digital and physical filing systems, keeping business records up to date and accessible.
  • Run errands, handle personal tasks, and coordinate household or lifestyle management duties to support the business owner's work-life balance.

Night Auditor/Overnight Assistant Manager

La Cantera Resort & Spa
02.2023 - 08.2024
  • Balance and audit daily revenue across all hotel departments to ensure accuracy in financial reporting and compliance with accounting standards.
  • Perform nightly front desk operations, including guest check-ins/outs, reservations, and handling late-night guest inquiries or issues with professionalism and efficiency.
  • Oversaw nightly financial reconciliations, ensuring accuracy and compliance with resort policies.
  • Generate and distribute daily financial reports to management, summarizing room occupancy, revenue, and other key performance indicators.
  • Monitor and process payments, ensuring proper handling of cash, credit card transactions, and end-of-day reconciliation.
  • Ensure the security and integrity of guest and financial data during overnight operations.
  • Work closely with Loss Prevention on emergency procedures and maintain a safe, quiet environment during overnight hours.
  • Perform light bookkeeping, manage petty cash transactions, and update internal logs as required.
  • Collaborated with team members to enhance service delivery and streamline operations.

OWNER/OPERATOR

Cake and Whatnot
01.2019 - 04.2024
  • Founded and managed a successful custom cake bakery operations, overseeing all aspects of business operations including baking, design, marketing, sales, and customer service.
  • Design and create high-end custom cakes/desserts for weddings, birthdays, corporate events, and special occasions, with a focus on both artistic presentation and exceptional flavor.
  • Consult directly with clients to develop personalized cake concepts, ensuring satisfaction through tastings, sketches, and timely communication.
  • Manage day-to-day business operations including inventory control, vendor relationships, cost management, and compliance with health and safety regulations.
  • Develop and execute marketing strategies via social media, local events, and community partnerships to grow brand presence and drive sales.
  • Consistently meet production deadlines and manage seasonal demand while maintaining the integrity of custom orders.

Education

High School Diploma -

Peachtree Ridge High School
Lawrenceville, GA
05.2018

Skills

  • Customer Service
  • Inventory Management
  • Conflict Resolution
  • PMS Systems
  • POS Systems
  • Microsoft Office
  • Quality Control
  • Data entry
  • Operational Efficiency
  • Time Management
  • Computer proficiency
  • Administrative support

Timeline

Customer Service Representative

Jerome Crayton State Farm
12.2023 - Current

Night Auditor/Overnight Assistant Manager

La Cantera Resort & Spa
02.2023 - 08.2024

Virtual Administrative Assistant

Freelance
03.2020 - Current

OWNER/OPERATOR

Cake and Whatnot
01.2019 - 04.2024

High School Diploma -

Peachtree Ridge High School

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Gabriella Perez