Gabriella Petrae
Melbourne
Summary
Customer-focused professional with experience in hospitality, sales, and front desk operations. Excels in multitasking, scheduling, and managing inquiries to enhance customer experiences in fast-paced settings while providing quality care. Proficient in conducting sales, ensuring efficient transactions, and fostering strong communication with clients and teams. Certified Medication Technician pursuing further education to support professional growth in healthcare.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk / Sales Associate
Amazing Lash Studio
Melbourne, FL
10.2025 - Current
- Coordinated client scheduling and appointment management in fast-paced environment to ensure seamless service delivery. Check in clients and maintain organized daily schedules. Handle all phone inquiries professionally and efficiently. Informed clients on lash services, memberships, products, and aftercare to enhance their experience and understanding. Conduct sales and complete customer transactions accurately. Delivered exceptional customer service and fostered welcoming atmosphere to encourage client satisfaction and retention. Assist with organization and daily front desk operations.
- Assisted clients with scheduling appointments and managing bookings efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated clients on services offered, upselling treatments to enhance client experience.
Restaurant Hostess
Eau Gallie Yacht Club
Melbourne, FL
03.2024 - 02.2025
- Handled telephone inquiries while attending to in-person guest needs, ensuring effective communication and guest satisfaction. Managed reservations, floor plans, phone calls, and guest seating efficiently. Handled high-pressure situations professionally while maintaining a calm demeanor. Answered customer questions regarding menu information, hours, and reservations. Fostered a welcoming atmosphere for guests and members, enhancing overall dining experience. Trained new host staff members on procedures and customer service expectations. Coordinated dining room configurations for private events and seasonal changes, optimizing guest flow and seating arrangements.
- Greeted guests warmly, ensuring a positive first impression upon arrival.
- Managed reservations efficiently using club's booking system, optimizing seating arrangements.
- Assisted in coordinating guest flow during peak hours to maintain service quality.
Education
High School Diploma -
Eau Gallie High School
Melbourne, FLHigh School Diploma -
Eastern Florida State College
Melbourne, FLSkills
- Meticulous attention to detail
- Dependable, self-starter
- Excellent interpersonal relationship skills
- Experience working with diverse client populations
- Adaptability and willingness to learn
- Compassionate Caregiver
Certification
Certified Medication Technician (Med Tech) and CPR certified
Timeline
Front Desk / Sales Associate
Amazing Lash Studio
10.2025 - Current
Restaurant Hostess
Eau Gallie Yacht Club
03.2024 - 02.2025
High School Diploma -
Eau Gallie High School
High School Diploma -
Eastern Florida State College