Gabriella Piña
Meriden,CT
Summary
Dynamic and results-driven customer advocate with extensive experience resolving complex customer issues and enhancing overall service satisfaction. Skilled in performing root cause analysis, identifying trends, and collaborating with internal teams to address escalated concerns. Adept at investigating and resolving customer challenges while maintaining the highest standards of objectivity, integrity, and professionalism. Proven ability to engage at all organizational levels to drive resolution, foster positive relationships, and proactively recommend process improvements based on customer feedback. Committed to delivering exceptional customer service and enhancing the customer experience by continuously identifying opportunities for improvement. Strong communicator, adept at preparing detailed responses and maintaining open, transparent communication with customers.
Overview
1
1
year of professional experience
Work History
Residential Aide
Connection inc.
Middletown, CT
03.2025 - Current
- Intervened during conflicts between residents while maintaining a calm demeanor.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Facilitated communication within the office and with external partners.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
Behavior Technician
Adelbrook
Cromwell, CT
01.2024 - 11.2024
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
- Completed daily client rounds and tracked client movements.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
Education
High School Diploma -
Francis T Maloney High School
Meriden, CT05-2018
Psychology
Central Connecticut State University
New Britain, CTSkills
- Data entry
- Patient documentation
- Client monitoring
- Treatment planning
- HIPAA compliance
- Interdisciplinary collaboration
- Organizational skills
- Disability support
- Customer service
- Microsoft 365 Software Proficiency
Languages
Spanish
Limited
English
Native/ Bilingual
References
References available upon request.
Timeline
Residential Aide
Connection inc.
03.2025 - Current
Behavior Technician
Adelbrook
01.2024 - 11.2024
High School Diploma -
Francis T Maloney High School
Psychology
Central Connecticut State University
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