Summary
Overview
Work History
Skills
Timeline
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Gabriella Polito

Washington,PA

Summary

Hardworking Medical Receptionist who works productively with diverse personalities and experienced in fast-paced clinical settings. Knowledgeable in schedule, records and front desk management. Always willing to help team members to ensure smooth operation and outstanding patient care. Offers successful career history comprising more than 7 years.

Overview

8
8
years of professional experience

Work History

Small Business Owner

C&G Community Cleaners LLC
01.2021 - 11.2023
    • Promoted business via social media to generate leads and maximize brand identity.
    • Designed business plan to define concept, short-term and long-term goals and strategies.
    • Researched trends and current innovations to determine competition and develop competitive pricing points.
    • Interacted well with customers to build connections and nurture relationships.
    • Managed purchasing, sales, marketing and customer account operations efficiently.
    • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Front Desk Medical Receptionist

Volusia Hand Surgery Clinic
11.2019 - 01.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system of over 100 calls per day while and pleasantly greeting patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.

CNA

Private Duty CNA
06.2015 - 05.2020
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Front Desk Medical Receptionist

Ormond Medical Arts
10.2016 - 11.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Completed patient referrals to other medical specialists.
  • Answered phone calls and messages for up to 5 physicians -scheduling appointments, and handling patient inquiries.

Skills

    • HIPAA Compliance
    • Insurance Verification
    • Schedule Coordination
    • Medical Charting
      • Telephone Etiquette
      • Proficient in several EMR systems
      • Medical Terminology
      • Referral Verification

Timeline

Small Business Owner

C&G Community Cleaners LLC
01.2021 - 11.2023

Front Desk Medical Receptionist

Volusia Hand Surgery Clinic
11.2019 - 01.2021

Front Desk Medical Receptionist

Ormond Medical Arts
10.2016 - 11.2019

CNA

Private Duty CNA
06.2015 - 05.2020

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Gabriella Polito