Gabriella Quilici
Hagerstown,MD
Summary
Reliable business professional with experience in retail management, process improvement and new business execution. Adept at analyzing reports to identify trends and developing procedures to improve sales and loyalty data.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Beauty Team Leader
Target
03.2023 - Current
- Launched the very first Ulta Beauty at Target shop in store district.
- Sets performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowers team members by delegating responsibilities according to individual strengths and areas of expertise.
- Curates and implements development plans for each team member according to strengths and areas of opportunity.
- Participates in weekly workload and planning meetings to ensure store efficiency and sales productivity.
- Participates in monthly HR meetings to improve and recognize Ulta Beauty workcenter.
- Closes store as sole leader on specific weekends and weekdays.
- Acts in position of all around store leader each day.
- Collaborates with other department leaders to establish shared goals and ensure alignment across teams.
- Monitors and reports on store loyalty, sales, and freight flow for both the beauty and Ulta Beauty departments.
- Cross trains team members in beauty, fulfillment, and front end roles to support overall store wellbeing.
- Hosts one-on-one sessions with direct team members to ensure wellbeing, productivity, and development.
Fulfillment Team Member
Target
11.2022 - 03.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Supported quality control efforts by conducting thorough inspections of outgoing shipments, ensuring that all products met established standards before leaving the facility.
- Improved overall workflow efficiency by identifying opportunities for automation or reorganization within the order fulfillment process.
Universal Branch Banker
PNC Bank Financial Services
12.2020 - 11.2022
- Opened new accounts and made changes to existing accounts, including lending products and consumer personal account products
- Helped customers prepare documents required to complete transactions and process requests
- Investigated and resolved account issues by offering applicable options to customers
- Presented products and services to customers using in-depth knowledge to answer questions
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships
- Identified customer desires and goals through needs-based sales tactics
- Counted currency, coins and checks in cash drawer, and night depository
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts
- Complied with established internal controls and policies
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
- Supported Branch Manager with special projects and additional job duties (i.e
- Monitored and reported numbers, strategies, and assisted with coaching employees for new system rollouts)
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on client relationship opportunities and team development.
Prestige Beauty Advisor
Ulta Beauty Inc.
10.2018 - 12.2020
- Taught customers how to apply makeup and recommended optimal products
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Kept counters and workspaces clean and neat
- Opened new product boxes and stocked items in displays
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Arranged merchandise to present visually appealing displays and attract clientele
- Processed payments, entering sales in register for prompt customer service
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments
- Recorded notes for future reference about customer preferences and services delivered
- Determined layout of store merchandise for visual appeal to consumers
- Conducted inventory analysis to determine optimal stock levels
- Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected timeframes
- Oversaw preparation and distribution of promotional materials and flyers
- Liaised with store manager to set up visually appealing layout for store merchandise
- Assisted in overseeing shipments, inventory, purchasing and inspection to reduce workflow gaps.
Barista
Daily Grind
06.2017 - 10.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils, and seating areas daily
- Controlled line and crowd with quick, efficient service
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Maintained regular and consistent attendance and punctuality
- Closed store consistently throughout the week, and opened the store on weekends
- Opened store by preparing bakery case, coffee urns, espresso machines, kitchen, and dining/cafe area
- Engendered customer loyalty by remembering personal preferences and allergy information
- Trained new employees in groups and in one-on-one scenarios
- Often worked alongside one employee, and managed peak times by prioritizing both register transactions and making several beverages simultaneously.
Education
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Manchester, NH07.2023
Associate of Applied Science - Psychology
Hagerstown Community College
Hagerstown, MD12.2019
Associate of Applied Science - Criminal Justice
Hagerstown Community College
Hagerstown, MD12.2019
Skills
- Training Classes
- Operational Reporting
- Customer Care
- Strong Verbal and Written Communication
- Staff Support
- Client Needs Assessment
- Facility Security
- Office Organization
- People Management
- Coaching and Mentoring
- Problem-Solving
- Prioritizing and Planning
Accomplishments
- Worked with an appointed leadership group to launch the first Ulta Beauty at Target shop in local Target district.
- Recognized among leadership as an exemplary team member when in role.
Certification
- American Red Cross CPR Certified.
Languages
Spanish
Limited Working
Timeline
Beauty Team Leader
Target
03.2023 - Current
Fulfillment Team Member
Target
11.2022 - 03.2023
Universal Branch Banker
PNC Bank Financial Services
12.2020 - 11.2022
Prestige Beauty Advisor
Ulta Beauty Inc.
10.2018 - 12.2020
Barista
Daily Grind
06.2017 - 10.2017
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Associate of Applied Science - Psychology
Hagerstown Community College
Associate of Applied Science - Criminal Justice
Hagerstown Community College
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