Gabriella Ramos
Houston
Summary
. Highly skilled Counter Assistant with strong background in customer service and sales. Experience includes assisting customers, handling transactions, and maintaining clean, organized display areas. Possess strong communication skills, problem-solving abilities and deep knowledge of inventory management. Proven impact on improving customer satisfaction through attentive service and thorough product knowledge.
Overview
5
5
years of professional experience
Work History
Counter Help
Panda Express
Houston
04.2024 - Current
- Delivered high-quality customer service while managing multiple tasks efficiently.
- Recognized by management for exceptional service delivery and customer satisfaction.
- Explained food preparation methods to assist patrons with food allergies in decision-making.
- Processed cash and credit payments, ensuring prompt return of receipts and change.
- Maintained cleanliness of dining area, including tables, outdoor patio, and condiment stations.
- Organized backroom storage for optimal space utilization and effective stock rotation.
- Assisted in stocking shelves and maintaining store cleanliness to enhance shopping experience.
- Greeted customers warmly and provided consistent support throughout their visit.
Customer Service Representative
JCPenney
Houston
06.2022 - 09.2022
- Utilized probing questions to assess service needs and input data into electronic systems.
- Maintained professionalism while addressing challenging customer interactions.
- Collected payments and organized billing processes efficiently.
- Determined accurate pricing for services, consistently seeking optimal deals.
- Surpassed service goals by applying best practices in customer service and sales management.
- Tracked orders from initiation to completion, ensuring timely delivery of products or services.
- Adjusted invoices and processed refunds to resolve billing disputes effectively.
- Collaborated in team settings to enhance workplace productivity.
Cashier
itsugar
Houston
03.2021 - 09.2022
- Maintained clean, organized, and well-stocked check-out areas to enhance store appeal.
- Balanced daily transactions using computerized point-of-sale system.
- Personalized customer service to significantly boost satisfaction levels.
- Verified identifications during alcohol and tobacco sales to ensure compliance.
- Processed payments efficiently, returning exact change and receipts promptly.
- Provided accurate store information and answered customer inquiries effectively.
- Accepted cash and credit card payments while issuing receipts and providing change.
- Fostered productive relationships with employees to support teamwork.
Travel Medical Technician
core occupational
Houston
10.2021 - 03.2022
- Tested and maintained sterility of medical equipment to ensure compliance with safety standards.
- Calibrated, cleaned, and performed routine maintenance checks on laboratory equipment.
- Documented and updated patient data on electronic medical charts to uphold accuracy and confidentiality.
- Accurately labeled specimens according to established protocols to facilitate proper analysis.
- Ordered laboratory supplies from approved vendors to support operational efficiency.
- Collaborated with healthcare teams to deliver timely, quality care in adherence to company standards.
- Ensured compliance with all safety and infection control regulations.
- Collected and processed patient specimens for laboratory analysis, maintaining integrity throughout procedures.
Deli Customer Service Representative
Kroger
Friendswood
03.2020 - 04.2021
- Monitored compliance with safety protocols during food preparation processes.
- Processed cash and credit card payments, ensuring prompt return of receipts and change to customers.
- Maintained high standards of customer service during fast-paced operations and peak shifts.
- Chopped ingredients and prepped food items in advance of lunch and dinner rush periods.
- Stored food according to wrapping, dating, safety, and rotation procedures.
- Documented special orders for event catering and party trays accurately.
- Collaborated with store departments to enhance operational efficiency when necessary.
- Replenished supplies, including napkins and utensils, throughout shifts as required.
Education
High School Diploma -
South Houston High School
Houston, TX06-2016
Skills
- Customer service and support
- Cash handling and POS operation
- Food safety compliance
- Inventory management
- Team collaboration
- Conflict resolution
- Attention to detail
- Product knowledge
- Customer inquiry resolution
- Fast learning
Timeline
Counter Help
Panda Express
04.2024 - Current
Customer Service Representative
JCPenney
06.2022 - 09.2022
Travel Medical Technician
core occupational
10.2021 - 03.2022
Cashier
itsugar
03.2021 - 09.2022
Deli Customer Service Representative
Kroger
03.2020 - 04.2021
High School Diploma -
South Houston High School
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