Gabriella R. Dokey
Penn Valley
Summary
Dynamic leader and organizational problem-solver with a proven ability to enhance team performance through advanced supervisory, team-building, and customer service skills. Known for swiftly stepping into roles and implementing effective strategies that drive company success and foster a culture of engagement. Expertise in utilizing training, monitoring, and morale-boosting techniques to maximize employee productivity in fast-paced environments. Committed to maintaining high standards of cleanliness and efficiency, ensuring an exceptional dining experience for all patrons while promoting a collaborative and welcoming atmosphere among team members.
Overview
8
8
years of professional experience
Work History
Server
Penn Valley Northridge
02.2025 - Current
- Implemented upselling techniques to increase beverage and dessert sales, contributing to overall revenue growth.
- Developed strong relationships with regular customers through personalized service and attention to detail.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Assistant Manager
In N Out Burger, Store 132
04.2017 - 02.2025
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Salesperson
Placer Farm Supply
06.2017 - 03.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
- Developed and implemented strategies to meet sales quotas.
- Assisted customers in selecting appropriate products or services for their needs.
- Monitored inventory levels and placed orders as needed.
- Created presentations that showcased company's capabilities and offerings.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Created successful strategies to develop and expand customer sales.
Education
High School diploma -
Del Oro High School
05.2017
Cosmetology License - Cosmetology
Simply Divine
Yuba City09-2025
Skills
- Excellent Communication
- Self Motivation
- Teamwork and Collaboration
- Continuous Improvement
- Written Communication
- Adaptability
- Analytical Thinking
- Adaptability & Flexibility
- Food running
- Service prioritization
- Safe food handling
- Cash handling
Accomplishments
- FFA Made For Excellence Leadership Conference, 2015
- FFA California State Conference, 2015
- FFA State Degree Recipient, 2016
Timeline
Server
Penn Valley Northridge
02.2025 - Current
Salesperson
Placer Farm Supply
06.2017 - 03.2018
Assistant Manager
In N Out Burger, Store 132
04.2017 - 02.2025
High School diploma -
Del Oro High School
Cosmetology License - Cosmetology
Simply Divine
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