Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriella Revills

Celina,Tx

Summary

Passionate about results, self-starter, and ambitious Customer Service Rep with two years of experience resolving customer complaints, managing multiple client accounts, assisting with creating company workflows, and managing a team. Expert in technology, customer service, and technical support. I have strong interpersonal and superb communication skills, excellent problem-solving skills, and a significant ability to lead and manage a team of people. Focused on building fantastic customer relationships, working to identify their needs, quickly resolving issues, and making sure business needs are met. Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Remote Healthcare CSR

McKesson
08.2022 - Current
  • Exhibited strong organizational, managerial, and personal skills to communicate and negotiate with customers successfully
  • Assists in the preparation of complaint trend reports
  • Handles incoming calls throughout the day
  • Opened, sorted, and distributed incoming messages and correspondence
  • Managed customer relationships and became a trusted advisor for the customer
  • I handled pharmacies throughout the day and enrolled patients into the copay card.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.

CSR

Homegoods
02.2020 - 09.2022
  • Able to respond appropriately to changes in direction or unexpected situations
  • Utilized strong interpersonal skills to assist the customers as well as my team
  • Work effectively with peers and supervisors to accomplish tasks
  • Capable of handling multiple tasks at one time
  • Worked to ensure customer satisfaction with the product by anticipating customer needs
  • Led team calibrations to ensure customer loyalty
  • Collaborated with the team to quickly resolve customer complaints with the appropriate action.

Education

High School Diploma -

Plano West High School

Skills

  • Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
  • Skilled in Project Management
  • Excellent communication skills focusing on team building and customer relations
  • Outstanding organizational, multitasking, and problem-solving abilities
  • Proficient in executing employee onboarding processes
  • Quality Assurance
  • Call Management
  • Inbound and Outbound Calling
  • Customer Relationship Management (CRM)
  • Reading Comprehension
  • Project management abilities
  • Account updating
  • Conflict Resolution
  • Researching

Languages

English
Full Professional

Timeline

Remote Healthcare CSR

McKesson
08.2022 - Current

CSR

Homegoods
02.2020 - 09.2022

High School Diploma -

Plano West High School
Gabriella Revills